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New Order Confirmations emails Stopped
- This topic has 10 replies, 3 voices, and was last updated 4 years, 10 months ago by
Artem Temos.
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April 12, 2020 at 12:02 pm #186292
designstudio60Participantwocommerce was working very fine..
1) When customers place orders.. they receive email notification 2) Same as, when customer place new orders we also receive email notifications about new order placed.
This email notification stopped now. I checked everything but could not find any solution. I contacted Godaddy support team. They said that your email is triggered as spam. But problem could not solve.
This email also used as a Admin in wocommerce website. I thought might be this reason of stopped email notification.
Then I tried to change the Admin email in WordPress dashboard. When I added new email, our website send email confirmation to add new new email. But we could not receive confirmation email. I tried many times and use different emails but I could not receive confirmation email.
And contact us form is working fine. When new visitor fill form and send message through contact us form it is working very well.
Can you please fix this issue so that we could receive emails notifications of new orders.
Thanks in advance!
April 12, 2020 at 1:28 pm #186313
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
April 12, 2020 at 1:56 pm #186318
designstudio60Participantit was working very fine.. suddenly stopped emails. (And i cannnot switch for testing, website is live customer are visiting websites how can i take another risk?)
2) Today, i installed this theme on another domain. It is working fine
April 12, 2020 at 5:26 pm #186339
Artem TemosKeymasterSorry, but this issue seems to be not related to our theme. But as we know, it may depend on a few factors: problem with your server configuration or plugins conflict. But if you already talked to your hosting support and they told that emails just go to spam, maybe they are filtered by your mailbox only.
April 12, 2020 at 6:13 pm #186351
designstudio60ParticipantGodaddy suppor team said, eamils are working fine.
i followed all steps to make sure everything is correct except SMTP plugins.
https://yourstory.com/mystory/woo-commerce-not-sending-emails-heres-how-to-fix-iBut problem could not solve.
April 13, 2020 at 6:01 am #186399
Artem TemosKeymasterSorry, but we don’t know why it doesn’t work for you since it is not a theme function. Try to contact WooCommerce support for help if you think that the problem caused by the plugin.
May 5, 2020 at 12:25 am #192340
MpietroParticipantMy emails stopped as well!
May 5, 2020 at 4:50 am #192359
Artem TemosKeymasterHello @Mpietro,
Have you tested how it works with a default WordPress theme to see if it is our theme’s issue or not?
Regards
May 5, 2020 at 1:00 pm #192489
MpietroParticipantI know because I contact everyone else woocomerce godaddy and this is the error I get:
2020-05-04 20:17:41 +0000
unexpected shutdown: PHP Fatal error Uncaught Error: Call to undefined function woodmart_admin_scripts_localize() in /home/byyqavon0wif/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/attributes-meta-boxes.php:23Stack trace: #0 /home/byyqavon0wif/public_html/wp-includes/class-wp-hook.php(287): woodmart_wc_attribute_update(2, Array, ‘color’)
#1 /home/byyqavon0wif/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /home/byyqavon0wif/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#3 /home/byyqavon0wif/public_html/wp-content/plugins/woocommerce/includes/wc-attribute-functions.php(559): do_action(‘woocommerce_att…’, 2, Array, ‘color’)
#4 /home/byyqavon0wif/public_html/wp-content/plugins/woocommerce/includes/wc-attribute-functions.php(651): wc_create_attribute(Array)
#5 /home/byyqavon0wif/public_html/wp-content/plugins/woocommerce-lightspeed-pos/includes/class-wclsi-lightspeed-item-attribute-set.php(94): wc_update_attribute(‘2’, Array)
#6 /home/byyqavon0wif/public_h in /home/byyqavon0wif/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/attributes-meta-boxes.php on line 23May 5, 2020 at 1:01 pm #192490
MpietroParticipantalso I don’t have time to just shut my entire site down so that I can solve the problem.
my store front is closed and we are only operating online and this is our source of all sales now.May 5, 2020 at 1:04 pm #192492
Artem TemosKeymasterWe have answered your question about the error in your separate topic. Please, keep the conversation there https://xtemos.com/forums/topic/problem-with-theme-help/
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