No category selection possible in the Products Grid

[Micha]

Hello, I am trying to get into the theme and create Products Grid on the home page. However, now I want the grid to display different products from certain categories.

In the field “Categories or tags” I enter the name of the category, but only “No Results found” appears. The spelling is correct and I don’t see any other error.

Addendum, in the Ajax tab this does not work either

Is there a solution for this? (to be clear, I can’t give out a login for the beta site)

• This topic was modified 1 year, 10 months ago by Micha.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

After all, I wrote that I can not let you into the system (Europe and privacy is not fun, unfortunately).

It’s not because of the plugins (I already tried that). That must be a bug in the block itself. When I create a product widget, it works. Also if I set in the prodcut grid, it should only show ID’s, it works. This shows that the block is not accessing the category list.

One more update, I just tried it with WPBakery Page Builder, it works without any problems. Only the WPBakery is a plugin that I do not want to use in any case.

Hello,

It means that you installed the theme based on WP bakery page builder and then switched to Elementor.

WoodMart works with either the WP Bakery builder or the Elementor builder at once, but not with both at the same time. In the process of installing the plugin, please install one builder plugin you are going to use. It is not possible to convert an existing site that is built on the WP Bakery Page Builder into Elementor. Page builder plugins are provided in Appearance -> Install plugins.

If you have any questions please feel free to contact us.

Best Regards

[Micha]

No it doesn’t mean that, I installed the theme first with Elementor, then rebuilt my test site and installed with Backery to test it with a new database. (The site is installed on a server that is next to me). Now the site is reinstalled again with Elementor and a new database. So only one builder runs at a time and there are no plugin fragments in the database.

The error is still there.

• This reply was modified 1 year, 10 months ago by Micha.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Okay, I have now installed it on a web server, data is below. Note: it’s a BETA system, so you can do anything there, if you find the bug, it would be nice if you describe me what the problem was, so I can transfer it to the main system later.

And of course many thanks, I must say, despite the small problems, the purchase of the theme was definitely worth it, a really good support (I rate you when the theme runs in the live system)

Hello,

Sorry for the delay.

Your categories slugs should be all in Latin letters: https://gyazo.com/7395c278613c879a68d1c67411cd8da4

As soon as you change the categories slugs to Latin letters it would work correctly.

If you have any questions please feel free to contact us.

Best Regards

Öh, okay, that it strange, but I change it after and try it out. Thank you very much.

You are welcome! We are here to help.

Wish you a wonderful day!

[Author]

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