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Not able to open/expand widgets

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  • #28996

    cng
    Participant

    Hello,

    I’ve run into an issue where I am unable to open/expand CUSTOM HTML, Text, Image widgets in the Widgets page. Initially I just noticed those but after looking at it some more, it seems the majority of widgets are having this issue. When I add new widgets, they also have this problem. I’ve tried deactivating plugins to see if there was a conflict going on but that did not fix the problem.

    Thank you

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    #29030

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Kind Regards
    XTemos Studio

    #29159

    cng
    Participant

    The problem is not there when I switch to twentysixteen.

    I discovered that i can edit the widgets when I switch to the parent theme so I was able to find a workaround for now. It only happens when the child-theme is active.

    Thank you.

    #29170

    Artem Temos
    Keymaster

    Did you make any customization in the child theme? If it doesn’t happen with the parent theme then there is some code in the child theme breaks this functionality.

Viewing 4 posts - 1 through 4 (of 4 total)