Not found error

HI Team,

We are facing not found error in product page while clicking on product

Please find attached screenshot

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Could you please check ASAP

Hello,

Sorry to say but as far as we are trying to visit your Site, it is showing “Error establishing a database connection” error and we are unable to view anything: https://snipboard.io/hsiJLF.jpg

Please first resolve this concern on your Site and then share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Hi,

As per yesterday update we are facing that issue frequently we have changed two to three hosting’s also, please help us to resolve this issue because for example we are adding 100 products and suddenly we are getting this type of error we dont know what is happing please share any skype support for temporally.

Today again we have rebuild our server and installing theme again now we are getting this error (attched). We are attaching all details here please check in extra information

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Hello please reply asap

Hello,

Sorry for a bit of delay in the response !

You can now try to activate the Theme License on your Site, it will get activated.

Upon further checking, sorry to say but your WoodMart Theme and WoodMart Core plugin isn’t updated to the latest version. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36.

Can you please once try to update your WoodMart theme and Core plugin to the latest version by following the given Theme’s Documentation link: https://xtemos.com/docs-topic/update-the-theme/ and then check back the issue again on your Site.

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

[Author]

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