Not showing one type of shipping in cart

Hello,

after two hours of communication with plugin support which that type shipping is, we know that it is caused by theme. We tried another themes where it is showing correctly. We turned off all plugins but nothing happend.

Shipping is “Zásielkovňa”. In cart it is not showing, but in checkout yes. When you go back, it is showing also in cart. Problem happens only with variable product, single products are OK. It seems that there is no some type of refresh or something of shipping types in cart.

Can you help me with that please?
Thank you.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I created the account.

We can’t enter your dashboard and see the following screen https://gyazo.com/6870b983eef5c84d7ca7d042cea36bff

Now it’s possible to enter.

Please, provide us your FTP access as well.

Please, be carefull.

We have checked this with the default theme and it doesn’t appear there too https://prnt.sc/12h56jg

I tried it now on default theme and it appears.

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Yes, it appears sometimes. Probably, after visiting the checkout page. And that is how it works with our theme as well. But when you first time visit the cart page, this method doesn’t either with our theme or with the default one.

I tried it many times with default theme and that option was still there. As tried an author of that plugin and had the same result.

OK, so there is no solution?

I am sending a screenshot with one option – debug mode in shipping settings. When it is checked, everything show correctly. Can it be checked in normal mode of page or it has an affect on something?

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Let us check it one more time. Please, send us your current admin access.

It’s still same.

Unfortunately, this password doesn’t work for us https://gyazo.com/d3888bdb2dc21a9e850cb118b9756115

Please try again.

Now the FTP is not working. Could you please check this also?

Now it works.

I will solve it in another way. Thank you for your time. I am going to delete all accesses to our website.

OK, let us know if you need any further assistance.

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