Home › Forums › WoodMart support forum › not update to new version not update to new version This topic has 9 replies, 2 voices, and was last updated 1 year, 6 months ago by Artem Temos. Viewing 10 posts - 1 through 10 (of 10 total) Author Posts June 5, 2023 at 11:17 am #472621 imran_satharParticipant I’m unable to update to new version Attachments:You must be logged in to view attached files. June 5, 2023 at 11:26 am #472630 Artem TemosKeymaster Hello, Try to do the following to update the theme: 1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme. 2. Go to Dashboard -> Updates and click on Check Again. 3. Activate the theme with your purchase code again. 4. Go to Dashboard -> Updates and click on Check Again. 5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates. Regards June 5, 2023 at 12:06 pm #472647 imran_satharParticipant hi, I have same error updated the license too June 5, 2023 at 3:14 pm #472702 Artem TemosKeymaster Please, deactivate the theme license and send us your admin access so we can test this. Kind Regards June 5, 2023 at 3:58 pm #472717 imran_satharParticipant I have attached details June 6, 2023 at 9:04 am #472857 Artem TemosKeymaster Please, disable Wordfence plugin temporarily because we can’t view your website at the moment. https://gyazo.com/e099a5ed7ebbb8932a67652213278f12 June 6, 2023 at 3:37 pm #473012 imran_satharParticipant I disable the plugin June 6, 2023 at 3:41 pm #473013 Artem TemosKeymaster As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely. June 6, 2023 at 3:49 pm #473023 imran_satharParticipant theme deactivated now Attachments:You must be logged in to view attached files. June 7, 2023 at 9:19 am #473165 Artem TemosKeymaster Hello, Wordfence is active now and we can’t view your website to check it further. Kind Regards Author Posts Viewing 10 posts - 1 through 10 (of 10 total) You must be logged in to create new topics. Login / Register