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not update to new version

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #472621

    imran_sathar
    Participant

    I’m unable to update to new version

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    #472630

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #472647

    imran_sathar
    Participant

    hi, I have same error updated the license too

    #472702

    Artem Temos
    Keymaster

    Please, deactivate the theme license and send us your admin access so we can test this.

    Kind Regards

    #472717

    imran_sathar
    Participant

    I have attached details

    #472857

    Artem Temos
    Keymaster

    Please, disable Wordfence plugin temporarily because we can’t view your website at the moment. https://gyazo.com/e099a5ed7ebbb8932a67652213278f12

    #473012

    imran_sathar
    Participant

    I disable the plugin

    #473013

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    #473023

    imran_sathar
    Participant

    theme deactivated now

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    #473165

    Artem Temos
    Keymaster

    Hello,

    Wordfence is active now and we can’t view your website to check it further.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)