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one product variation image and product gallery image not show up
- This topic has 21 replies, 2 voices, and was last updated 3 years, 7 months ago by Artem Temos.
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AuthorPosts
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May 13, 2021 at 7:55 am #292007
itsterry0908ParticipantI have deactivated all third party plugin, but it seems doesn
t work, all products is normal except this one, here is the product url:https://bagyoho.com/product/large-capacity-multi-functional-portable-travel-bag/, and I
m sure I have set the variation image for each variant, the screenshot is attached.
Please help me out, thanks!Attachments:
You must be logged in to view attached files.May 13, 2021 at 8:29 am #292023
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
May 13, 2021 at 8:40 am #292026
itsterry0908ParticipantI have already deactivated all plugins not related with the theme, please check the admin access in private area.
May 13, 2021 at 8:54 am #292034
Artem TemosKeymasterPlease, disable all caching and optimization mechanisms on your website.
May 13, 2021 at 8:59 am #292037
itsterry0908ParticipantI have disabled the caching level to 0, see the screenshot.
Attachments:
You must be logged in to view attached files.May 13, 2021 at 11:41 am #292099
Artem TemosKeymasterYou need to disable the Cloudflare rocket loader as well https://prnt.sc/12vkbns
May 13, 2021 at 11:48 am #292106
itsterry0908ParticipantThanks to remind, just disabled the Cloudflare rocket loader, do I need to disable Auto minify and Brotli option on Cloudflare as well?
May 13, 2021 at 12:56 pm #292132
Artem TemosKeymasterYes, please, disable all cache and optimizations mechanisms.
May 13, 2021 at 1:48 pm #292156
itsterry0908ParticipantSorry for the late reply, I have disabled the auto minify and Brotli option.
May 13, 2021 at 2:05 pm #292162
Artem TemosKeymasterCould you please test how it works now?
May 13, 2021 at 2:13 pm #292166
itsterry0908ParticipantYes, it`s working, thanks so much for help! Can I activate the third party plugin right now?
May 13, 2021 at 2:48 pm #292178
itsterry0908ParticipantCurrently can`t login, it shows 403 forbidden, You don’t have permission to access this resource.
May 14, 2021 at 6:22 am #292286
Artem TemosKeymasterWe haven’t touched anything on your website. This problem was caused by some of the installed plugins since there were a few JS errors in the console.
May 14, 2021 at 6:26 am #292289
itsterry0908Participantyeah, thanks for your help, I can login normally now
May 14, 2021 at 6:45 am #292297
Artem TemosKeymasterGreat, you are welcome!
May 14, 2021 at 3:24 pm #292475
itsterry0908ParticipantHello, I encountered the same issue again during upload the products, the product variation image and product gallery image not showing up, just deactivated the Jetpack plugin, only two products recovered to normal, but there are two products still unavailable, please check url:https://bagyoho.com/product/exquisite-solid-color-handbag-for-women-2021/; https://bagyoho.com/product/large-capacity-multi-functional-portable-travel-bag/
Is there any way to solve this problem permanently? if it`s the plugin issue, I can replace them with the other plugin.
I have deactivated all plugins and cache optimization mechanisms on cloudflare, please log in and check it again!
Attachments:
You must be logged in to view attached files.May 15, 2021 at 11:20 am #292560
itsterry0908ParticipantHello, have you seen my request, I have been waiting for one day! Please fix it as soon as possible!
May 17, 2021 at 6:14 am #292847
Artem TemosKeymasterHello,
Please, disable all external plugins again so we can check the problem one more time.
Kind Regards
May 17, 2021 at 6:27 am #292861
itsterry0908ParticipantHello,
I have deactivated all external plugins, and found the issue has gone! Maybe it
s the ShortPixel Adaptive Images and jetpack plugin caused the problem, please check it again, should I uninstall these two problems? Or it
s other plugin problem.May 17, 2021 at 6:49 am #292871
Artem TemosKeymasterHello,
If it works well without additional plugins then it is caused by some of the installed ones. Try to deactivate them one by one to see which of them causes this issue.
Kind Regards
May 17, 2021 at 7:04 am #292878
itsterry0908ParticipantHello,
I checked again and found it`s the plugin conflict with the theme, have uninstalled the plugin and the website back to normal, thanks again!
May 17, 2021 at 7:54 am #292891
Artem TemosKeymasterGreat, we are glad that you sorted it out!
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