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one product variation image and product gallery image not show up

Viewing 22 posts - 1 through 22 (of 22 total)
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  • #292007

    itsterry0908
    Participant

    I have deactivated all third party plugin, but it seems doesnt work, all products is normal except this one, here is the product url:https://bagyoho.com/product/large-capacity-multi-functional-portable-travel-bag/, and Im sure I have set the variation image for each variant, the screenshot is attached.
    Please help me out, thanks!

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    #292023

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #292026

    itsterry0908
    Participant

    I have already deactivated all plugins not related with the theme, please check the admin access in private area.

    #292034

    Artem Temos
    Keymaster

    Please, disable all caching and optimization mechanisms on your website.

    #292037

    itsterry0908
    Participant

    I have disabled the caching level to 0, see the screenshot.

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    #292099

    Artem Temos
    Keymaster

    You need to disable the Cloudflare rocket loader as well https://prnt.sc/12vkbns

    #292106

    itsterry0908
    Participant

    Thanks to remind, just disabled the Cloudflare rocket loader, do I need to disable Auto minify and Brotli option on Cloudflare as well?

    #292132

    Artem Temos
    Keymaster

    Yes, please, disable all cache and optimizations mechanisms.

    #292156

    itsterry0908
    Participant

    Sorry for the late reply, I have disabled the auto minify and Brotli option.

    #292162

    Artem Temos
    Keymaster

    Could you please test how it works now?

    #292166

    itsterry0908
    Participant

    Yes, it`s working, thanks so much for help! Can I activate the third party plugin right now?

    #292178

    itsterry0908
    Participant

    Currently can`t login, it shows 403 forbidden, You don’t have permission to access this resource.

    #292286

    Artem Temos
    Keymaster

    We haven’t touched anything on your website. This problem was caused by some of the installed plugins since there were a few JS errors in the console.

    #292289

    itsterry0908
    Participant

    yeah, thanks for your help, I can login normally now

    #292297

    Artem Temos
    Keymaster

    Great, you are welcome!

    #292475

    itsterry0908
    Participant

    Hello, I encountered the same issue again during upload the products, the product variation image and product gallery image not showing up, just deactivated the Jetpack plugin, only two products recovered to normal, but there are two products still unavailable, please check url:https://bagyoho.com/product/exquisite-solid-color-handbag-for-women-2021/; https://bagyoho.com/product/large-capacity-multi-functional-portable-travel-bag/

    Is there any way to solve this problem permanently? if it`s the plugin issue, I can replace them with the other plugin.

    I have deactivated all plugins and cache optimization mechanisms on cloudflare, please log in and check it again!

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    #292560

    itsterry0908
    Participant

    Hello, have you seen my request, I have been waiting for one day! Please fix it as soon as possible!

    #292847

    Artem Temos
    Keymaster

    Hello,

    Please, disable all external plugins again so we can check the problem one more time.

    Kind Regards

    #292861

    itsterry0908
    Participant

    Hello,

    I have deactivated all external plugins, and found the issue has gone! Maybe its the ShortPixel Adaptive Images and jetpack plugin caused the problem, please check it again, should I uninstall these two problems? Or its other plugin problem.

    #292871

    Artem Temos
    Keymaster

    Hello,

    If it works well without additional plugins then it is caused by some of the installed ones. Try to deactivate them one by one to see which of them causes this issue.

    Kind Regards

    #292878

    itsterry0908
    Participant

    Hello,

    I checked again and found it`s the plugin conflict with the theme, have uninstalled the plugin and the website back to normal, thanks again!

    #292891

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out!

Viewing 22 posts - 1 through 22 (of 22 total)

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