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Only partial keyword is being searched in Full Screen Search if using iPad Safar

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #408004

    mslf226
    Participant

    Hello! My client is using iPad safari, when using full screen search with keywords “FROMM”, only “F” is being searched, is it possible to fix?

    It is currently being disabled in our site because of this.

    #408116

    Hello,

    Please deactivate all the third party plugins and provide the admin panel login details of the website.

    Best Regards

    #413066

    mslf226
    Participant

    Hello! Support
    We have prepared the following staging for your test.

    Thanks for your patience.

    #413195

    Hello,

    I have found that you are using the older version of the theme, plugins, and WP. Please update all of them then check back the site, I am sure your search issue will be solved.

    Please read and follow the instructions here:
    https://xtemos.com/docs-topic/update-the-theme/

    Best Regards.

    #413208

    metuza
    Participant

    We have the same issue on both our webshops using iPad / Safari. The search form dissapear and only one character goes in for search. But if we drag the standard keyboard to the smaller one then everything works just fine. All plugins and theme etc. latest version.

    Brgds
    Rune

    #413510

    Artem Temos
    Keymaster

    Hello,

    We just tested this on your website but we couldn’t see the problem in Safari on iPad. Here is a video https://gyazo.com/0b4c8689aacd399b46219d569e9fa81c

    Kind Regards

    #413733

    metuza
    Participant

    Hello,

    Yes, it is wierd. I have got it tested now on 3 different iPads. The oldest one, 8-10 years old was working with no issues, the second (probably 4-5 years old) did not close the search form but when i clicked enter only one character was represented in search and my own iPad which is brand new closes the search form unless i drag the keyboard to the smallest one, then everything works ok.

    Brgds
    Rune

Viewing 7 posts - 1 through 7 (of 7 total)