If I am on my client’s homepage and I click the cart icon, the screen goes light grey and essentially acts frozen. This occurs whether the cart is empty or full. If I am on an item page, the cart works fine. Can you help me fix this? Thanks.
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
The theme has not been updated. If you need help, I can update it, please make the full backup of your site. The current version of them on your site is very old. Some of the settings may be lost, all the content would remain. Please confirm.