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Order Complete Page BLANK

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  • #441209

    HokaChic
    Participant

    After the customer purchases, they are redirected to the “Order Complete” page. On that page their order details and order # shows up. On the Woodmart theme that page is blank.

    How can we fix this?

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    #441316

    Hello,

    Could you please once make sure that you enabled the default “Thank You page” content toggle option under the Theme Settings > Shop > Thank you page: https://xtemos.com/wp-content/uploads/2020/09/thank-you-page-wd-7.jpg

    If the issue still persists after that, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. Also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    #502807

    1981enj
    Participant

    Hi,
    I am facing the same issue and appreciate your support to solve the issue.

    Thanks in advance.

    • This reply was modified 1 year ago by 1981enj.
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    #502920

    Hello @1981enj,

    Please follow the instructions on your site. If the issue remains, share the WP logins details of your site i will check and give you a possible solution.

    Best Regards.

    #502935

    1981enj
    Participant

    Hi we have done all the instructions mentioned, but nothing worked. Appreciate your support.

    #502984

    Hello,

    I have visited your site and place and order it is working fine:
    Screenshot for clarification:
    https://ibb.co/x5GVrSY

    Check back your site after completely clearing the browser cache.

    Best Regards.

    #502992

    1981enj
    Participant

    Hi,
    kindly note that our issue is with the order page of the customer, which should show all his orders for reference.
    please check the attached image in the previous image which is self explanatory.

    #503050

    Hello,

    Yes on the customer order page it is fine:
    https://ibb.co/rkjDCS6

    Best Regards.

    #503057

    1981enj
    Participant

    Hi,
    1) kindly try login through another browser where the wordpress admin is not logged in.
    https://leruzi.com/my-account/

    2) and try accessing the order page
    https://leruzi.com/my-account/orders/

    3) Result: The orders are not showing to the customer.

    Note:- The orders only shows up if the wordpress admin is logged in another tab., but for the customer, it does not shows up…
    I hope you understand the situation and appreciate your support and thanks in advance.

    #503194

    Hello,

    I have create account with your provided credential and place an order it is working fine:
    Screenshot for clarification:
    https://ibb.co/qDgyd2f

    Best Regards.

    #503221

    1981enj
    Participant

    Hi,
    We have done 3 multiple purchases with the account ‘[email protected]’, but only the latest orders shows up.

    Also we have tested the issue with another customer account ‘[email protected]’ and the problem still exists.
    No orders shows up in this account.

    #503331

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Best Regards.

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Viewing 12 posts - 1 through 12 (of 12 total)