Order complete page not showing order summary
-
Hello, I am encountering a strange issue with the Order complete page and process:
– I am using custom layouts based on one of the demo imports (Pills demo)
– On order complete, the steps from Cart -> Checkout -> Order complete still stay at Checkout
– The page is not displaying a complete order template
– I am not using any custom content for the thank you page
Please check the issue, you can place test orders.
Attachments:
You must be
logged in to view attached files.
Hi agensio.solutions,
Thanks for reaching to us.
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Regards,
Hung PD
I did it but it’s not solving the issue.
Can you tell me how can I create and assign a new thank you page which will work normally with woodmart?
The actual thank you page /felicitari-comanda-finalizata had some other code from a previous Elementor theme and I think this is the issue.
I basically need the default thank you page.
Hi agensio.solutions,
The Order page looked well on my end, please let me know if you resolved the issue. https://ibb.co/gMmdY0Kh
Regards,
Hung PD
Hello again,
It’s working partially because I have tried to add the checkout element on this page.
Check the attached screenshot so you can understand what’s wrong with the actual checkout page.
That’s why I am requesting you guys to replace this checkout page because I feel something is wrong with the functionality, the WordPress system is not detecting it properly as a checkout page: steps are not working completely, sections are not hiding.
On a freshly installed demo, the checkout page works as I desire, but I don’t know how and what to replace in my situation.
Attachments:
You must be
logged in to view attached files.
Hi agensio.solutions,
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Kind Regards,
Hung PD
Yes, you can deactivate plugins, but I have already did this and the result is the same.
I even tried to create and assign a new thank-you-type page but still no changes, so it’s gotta be something from woocommerce code or theme.
For a better reference of my expected result, here is screenshot of a default woodmart theme order complete page.
Steps are working correctly, the styling is present. All of those on the default order complete page which comes with the theme.
Attachments:
You must be
logged in to view attached files.
Hi agensio.solutions,
Please double check and let me know if it works https://prnt.sc/c-Es-Y8qxM2m
Kind Regards,
Hung PD
It seems to be working now, thanks! Please let me know what have you modified.
I see the final URL /checkout/order-received/12256/?key=wc_order_vNK3Ix82PLiJ0 in English, it was not like that before
Hi agensio.solutions,
I inserted [woocommerce_checkout] shortcode into Checkout page and it worked again.
Kind Regards,
Hung PD
You also deactivated Elementor Pro, which was the issue.
After hours of testing, I have concluded that it was about a little setting from Elementor Pro.
I found the solution in this topic
https://xtemos.com/forums/topic/problem-with-rederict-to-thank-you-page-afte-purchase/
To anyone who may encounter this issue, here you can fix it:
Elementor > Site settings > Woocommerce and there you can assign or remove pages
This overrides the WooCommerce pages assignments
Hi agensio.solutions,
Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!
Regards,
.
