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Order confirmation not being sent to me or customer after only a PayPal service.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #33461

    saltyham
    Participant

    My customer and I are not getting the usual confirmation email sent to us after a order is placed thru PayPal. Other than that everything is working fine. It sends my PayPal and their PayPal account a notification but the confirmation email isn’t being sent to anyone’s emails.

    #33463

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with default WordPress theme to see if it is caused by our theme or maybe some problem with installed plugins?

    Regards

    #33481

    saltyham
    Participant

    What would that require me to do? Disable woodmart? Would that cause complications?

    #33487

    Artem Temos
    Keymaster

    We just want you to check is this issue caused by our theme. And you can do this switching to default WordPress theme in Appearance -> Themes. After the test, you will be able to switch back to the WoodMart.

    #33585

    saltyham
    Participant

    the problem is that when i do this. My cart and everything else will get disconnected. I believe its a problem conflict with your theme. In that case what sort of information will you need from me in order to fix it?

    #33600

    Artem Temos
    Keymaster

    Firstly, we need to understand is it caused by our theme. Could you please provide us your admin access and details steps how to reproduce it? We will check the issue and provide you a solution if it is related to our theme.

    #33735

    saltyham
    Participant

    Your theme has never seen this problem before?

    #33755

    Artem Temos
    Keymaster

    No, since our theme is no any relation between this functionality and our theme.

    #33921

    saltyham
    Participant

    ok i believe its a problem with paypal IPA i need to get code

    #33931

    Artem Temos
    Keymaster

    OK, contact us if you will have any extra questions regarding our theme.

Viewing 10 posts - 1 through 10 (of 10 total)