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Order Confirmation Page Blank

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  • #693512

    infomydl
    Participant

    The confirmation page appears blank with any payment method.

    Could you help me with this? Please.

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    #693536

    infomydl
    Participant

    I have disabled all plugins and only use those required by the theme, but the problem persists.

    I tried making a purchase from another theme and it worked; the page displays correctly.

    Any solutions?

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    #693567

    Hello,

    Navigate to Theme Setting > Shop > Thank you page -> make sure the Default “Thank you page” content option is enabled:https://ibb.co/gWXxW4T

    Additionally, you need to make sure that the checkout page is not modified with Elementor, it shouldn’t state Elementor there).

    If the issue remains, share the WP login details so I can further check on your site and give you a possible solution.

    Best Regards,

    #693625

    infomydl
    Participant

    The problems persist…

    I will leave the entry to the administration.

    If you find the solution, please describe the detailed steps you took to fix the error.

    Thank you for your help.

Viewing 4 posts - 1 through 4 (of 4 total)