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page loading issue

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #47981

    hsianglin21
    Participant

    Hi,

    1. When I click filter by color pink for example, the page load properly.. then when i click clear filter or cross the pink, my page start loading with a loading icon and it stops and showing some images not done yet and the whole page reload again

    I have sent the url of the affected page.

    2. When I click filter by gray color, the page show no loading icon and then auto scroll up to menu bar showing images not done again, i thought is done but suddenly refresh the whole page again.

    May you advise on these problems. Are they related to lazy loading? I just want the loading icon to always show if page is loading for some time and no page refresh or auto scroll up to main menu.

    Thank you.

    #48023

    Eric Watson
    Participant

    Hello,

    We can’t check any of the issues you mentioned since we don’t see your website because of the maintenance mode enabled.

    Kind Regards
    XTemos Studio

    #48071

    hsianglin21
    Participant

    I turn off maintenance mode, you may check now. Thank you.

    #48072

    Eric Watson
    Participant

    Please, provide us your admin and FTP access so we can check it.

    Thank you in advance

    #48135

    hsianglin21
    Participant

    Hi my admin and ftp access are as requested, thank you.

    #48139

    Eric Watson
    Participant

    Could you please disable all plugins that are not related to our theme?

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)