Home Forums WoodMart – Premium Template Page Not Loading

This topic contains 10 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 12 hours ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #318856

    Hello, this is the 5th woodmart licence that i´ve install, for the first time im having a problem that none of the pages display, everything works great on the back end, but if i want to visit the site, it never finishes loading.

    First time it happens..

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #318874

    Not working after the demo import.

    Private Content Hidden
    #318879

    Hello,

    Thank you for being our regular client and our theme choice.

    Please check configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If you set custom permalinks try to get back to the default. In case none is workable, please provide your site admin access.

    Best Regards

    #318888

    Private information in the response.

    Private Content Hidden
    #318927

    Hello Team, I have installed and reinstalled multiple times, there is a big issue after the demo import, its simply not working. If you deactivate the WP Bakery Plug in, you´ll be able to see the header and footer, but theme wont work after the demo import.

    Private Content Hidden
    #319091

    Hello,

    You need to configure the correct URL in Dashboard > Settings > General https://gyazo.com/c2c9a5f2d206bbb30279b1cbdec84da9

    Your site is HTTPS and the same should be there.

    Best Regards

    #319116

    I have proceeded to change the URI and installed a SSL, and the page is still not working. I believe is something to do with the plugins.

    Could you please verify?

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #319125

    Hello Elise and the team, this is taking too much time, can you please confirm if you have verified that is not a https issue, and if where able to log in? As I said, your team and products are amazing, but this is the 5th theme licence, so i´ve done this many times, and this is something that never happened before.

    I have found another of your customers in the forum that have the same exact issue.

    Please let me know what are you doing about this.

    Private Content Hidden
    #319135

    Hello Guys, I have installed again with a fresh WP and the same problem… Everything goes right until you import the demo content, and it goes wrong.

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #319192

    To the Xtemos team, this took too much time to resolve, and I believe there is a bigger issue with compatibility of the New Core and the Required Plugins.

    I will cancel the use of this theme for this project, and apply the license to a future project once you make an update of the core.

    Private Content Hidden
    #319193

    Hello,

    We do apologize for the problem occur.

    You need to install the demo on the net WordPress installation, if you install the theme on the existing site, export the content in a separate file, install WoodMart, upload the demo, configure the site, delete the demo you do not need, and upload your content to already configured site.

    Now I am checking the site and I see “Error establishing a database connection”

    If you have any questions please feel free to contact us.

    Sorry for the inconvenience.

    Best Regards

Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in to reply to this topic.