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Hi

I tried this

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP

but it doesnt work … have you an idea ?

Hello,

Please take the complete backup of your site and share your site WP Admin and FTP or CPanel Login details in a private content area of this topic so that I’ll update the Theme for you on your site.

Best Regards.

Hello thank u

Hello,

I have tried to login to your website and was unable to login the password doesn’t seem to be correct.

Please provide the correct admin panel login details to check it myself and update the theme for you.

Screenshot for Clarification: https://ibb.co/4fRMR4d

Best Regards.

try this may be i don’t update the page

Hello,

I have uploaded the latest version of WoodMart Theme on your website and activated it. You can activate your license code now.

Screenshot for Clarification: https://ibb.co/Dp44GLv

Best Regards.

Ttank but i can t activate de template

Attachments:

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Hello,

You need to go to your account on our website and remove all your old activations to be able to activate again.

Best Regards.

since the update , I lost the french language of your template , have u a translate file ?

Hello,

The translations will be lost when you update the theme that’s why we always recommend to take complete backup of the website before updating the theme.

Have you made the full backup of the site? If yes, restore the site from the backup, move your translations to folder wp-content/languages/themes/.

Best Regards.

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