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PCLZIP_ERR_BAD_FORMAT

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    Posts
  • November 1, 2019 at 8:20 am #154039

    Errex71
    Participant

    Hi, I can’t update to the latest version, error: There was an error updating Woodmart: The package cannot be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature

    Thanks, Enrico

    November 1, 2019 at 9:05 am #154055

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    November 1, 2019 at 10:14 am #154072

    Errex71
    Participant

    .. it didn’t work, I updated via FTP.

    Best regards
    Enrico

    November 1, 2019 at 11:03 am #154087

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)

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