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PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #370772

    Tuomo
    Participant

    Hi there,

    I tried to update your theme in our wordpress site and it gave us this error:
    Kohdetta Basel päivittäessä tapahtui virhe: Pakettia ei voitu asentaa. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Same in english:
    Error updating Basel: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #370944

    Elise Noromit
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    #371114

    Tuomo
    Participant

    Where can I find my license code?
    I found one license code from my email but I’m not sure if it is that.
    The email is from 2018.
    I have some other purchase emails but I can’t find the license codes from them, only the invoices.
    Or does the activation need the purchase code at all?

    #371244

    Elise Noromit
    Keymaster

    Hello,

    Have you solved the issue? Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #371316

    Tuomo
    Participant

    Hi,

    I haven’t tried this even because I am not sure does my Purchase code work there.
    I am worrying if I deactivate the theme and I try to activate it again with the “old” 2018 purchase code and if it wouldn’t work and the live website stops working completely. Then I would loose customers in that.

    #371626

    Elise Noromit
    Keymaster

    Hello,

    Sorry for the delay. Please make the backup of the sites I will upload a new theme from Appearance > Themes.

    If you have any questions please feel free to contact us.

    Best Regards

    #371644

    Tuomo
    Participant

    Hi,

    No worries.

    I have made backups.

    #371945

    Elise Noromit
    Keymaster

    Hello,

    I have updated the theme manually this time, please check and contact us if you have any difficulties in the future.

    Best Regards

    #371947

    Tuomo
    Participant

    Thank you Elise! 🙂
    Did you use my 2018 purchase code in that or is there a newer one some where that I have lost?

    #372702

    Elise Noromit
    Keymaster

    Hello,

    Sorry for the delay.

    I did not deactivate the theme taking into consideration that it is multisite. I have uploaded the new theme. You can check the valid license key in your profile.

    Please contact us if you have any issues.

    Best Regards

    #374389

    Tuomo
    Participant

    Hi Elise,

    Thank you! 🙂

    #374447

    Elise Noromit
    Keymaster

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 12 posts - 1 through 12 (of 12 total)

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