Home Forums Basel support forum Pictures are not showing in cross-sell products

Pictures are not showing in cross-sell products

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #432031

    MieT
    Participant

    Hello,

    I noticed that after upgrading to newer versions of WooCommerce, pictures are not showing in cross-sell products.
    I am attaching a screenshot.
    I had to roll back WooCommerce to version 6.7.0. Then the photos display correctly.

    Have you noticed it too?
    How to solve this problem?

    Attachments:
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    #432047

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #432169

    MieT
    Participant

    Hi,

    I disabled all the plugins you wrote about.
    Below are the login details.

    #432227

    Artem Temos
    Keymaster

    Please, switch to the parent theme temporarily as well.

    Kind Regards

    #432349

    MieT
    Participant

    Okay, I did it. Thumbnails appeared, but in a grid layout, not a carousel.

    Regards,
    MieT

    #432352

    MieT
    Participant

    Ok, I switched the setting in the Product Page / Related product settings to Slider and it’s ok (but it’s strange, because on the production site – also have a child theme – I have the same setting (grid, 4 columns), but the slider and 6 columns are displayed)).
    Is something wrong with the child theme?

    #432415

    Artem Temos
    Keymaster

    Hello,

    Maybe you customized something in the child theme and broke this functionality. You need to check this by yourself because child theme customizations are not covered by our support.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)