Home Forums Basel – Premium Template pictures are shown vertically on the screen

This topic contains 8 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #115400

    pasonmoasca79
    Customer

    If we click on the button of the color of an item, all the related  pictures are shown vertically on the screen. We do not want that effect, but we want just one big image, with some small images below.

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    #115434

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme, and switch to the parent theme if you are running the child one and provide your site admin access to the private area.

    Best Regards

    #118353

    pasonmoasca79
    Customer

    Hello,

    you need user and password to enter https://www.sportnetshop.it/wp-login.php ?

    P.S .: the site is not online because it is under maintenance

    Best regards

    #118369

    Hello,

    Yes, I need admin access and site to be online otherwise I cannot check and help. Meanwhile, deactivate all the plugins not related to the theme, and switch to the parent theme if you are running the child and check,

    Make sure your theme and related plugins are updated

    Best Regards

    #118373

    pasonmoasca79
    Customer

    Hello,
    these are the data requested:

    Best Regards

    Private Content Hidden
    #118410

    Hello,

    I have deactivated the plugins not related to the theme and images are displayed correctly https://gyazo.com/7d693fe51e23f90b969e9640b1ce394b

    Now they are all activated again. Here is the list of plugins related to the theme http://prntscr.com/m8bny3 deactivate all the rest and activate one by one checking which one causes the problem.

    Best Regards

    #118435

    pasonmoasca79
    Customer

    Hello,

    I don’t understand if I have to do something or not … the image problem is still there

    #118479

    pasonmoasca79
    Customer

    Hello,

    we identified the plugin that gave the problem.

    Thanks for the attention

    #118515

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)

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