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PNG Product Image Issues Black & Double

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #51089

    RustyBread
    Participant

    When I use a .png transparent product image it shows a black background in the catalog view for some reason for my store. Also when using the zoom feature on the inner product page it shows 2 images 1 behind the other for some reason. I attached pics to show what I mean. How do I fix this issue?

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    #51131

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    #51304

    RustyBread
    Participant

    Sure, I added my sites to the private content.

    #51335

    Artem Temos
    Keymaster

    As we can see, it is a second website you are using our theme on. You have to purchase one license per domain. You can register the purchase in your account section on our website.

    And we don’t see that problem on pages you sent.

    #53017

    RustyBread
    Participant

    I still have this issue on all .PNG images for my store. There is a black background that gets put on it for some reason.

    #53058

    Artem Temos
    Keymaster

    As we mentioned, we didn’t see the problem on the page you sent.

Viewing 6 posts - 1 through 6 (of 6 total)