popup not working

hello,

At some moment Elementor popup stopped working. I have one in the footer (Выслать сообщение ).
Can you see what’s wrong?

Hello,

Please install the free Classic widgets plugin and replace the Gutenber widgets with HTML blocks: https://xtemos.com/docs-topic/html-blocks-usage/

You can create HTML block, add a popup widget in it and configure it. It would work.

If you have any questions please feel free to contact us.

Best Regards

Hello,

I have done this but unfortunately it doesn’t solve the problem.

Best regards, Irina

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello,

I have deactivated all plugins except the ones you specified but the problem is still there:(
Popup start working in firefox but don’t work in safari and chrom.

Best Regards

Hello,

Please confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,
I made the backup. I confirm the permission for plugin deactivation. If it possible, please do this between 1-5 pm (Warsaw time UTC/GMT +2)

Best Regards

Hello,

Please update all the plugins in the Dashboard > Plugins.

Best Regards

Hello,
I’ve update the plugins but the problem is still there.
Now I have one more problem – disappeared products thumbnails.
Best Regards

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Hello,

Please disable WP Rocket and check the popup.

As for the images, please try to reinstall the theme, most likely the problem is caused by incomplete or incorrect theme installation.

Best Regards

Hello,

I’ve switched to the child theme. Now it is ok with thumbnails.
I have disabled WP Rocket and the popup is working now. This is great! thanks!
One more question, WP Rocket significantly improved the the site speed. How to deal with it?

Best Regards

Hello,

Please configure the plugin as per this manual: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4

If you have any questions please feel free to contact us.

Best Regards

Hello,
I’ve configured WP Rocket as per your manual, but the popup doesn’t want to work with the plugin.

Best Regards

Hello,

Please try to add this script: magnific-popup to this option: https://gyazo.com/a4964ed50ef33bf4a2497c4bec685d2d

If you have any questions please feel free to contact us.

Best Regards

Hello Elise,

unfortunately it didn’t help. The problem is still there:(

Best regards, Irina

Hello,

Our developers fixed that, please check: https://gyazo.com/6846287eb8e1985422ae42e01d33c1e8

You need to clear the cache.

Best Regards

Hello Elise,

thank you very much! The popup is working well now:)

Best Regards, Irina

You are welcome! We are here to help.

Wish you a wonderful day!

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