Problem adding products to the cart & wishlist

We’re having some issues with adding products to the cart and wishlist. They all get removed in a few seconds or while refreshing the page. We were in contact with our server providers, since we initially though it was a problem with their CDN caching. However, after testing, it appears that there are no issues if using the default theme.

Therefore, we’d like to know if you could help us resolve it, seeing as it appears to be a problem with the Basel theme. I’ve included the WP login details, as well as the SFTP details.

Thanks in advance.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi,

I’ve disabled all unrelated plugins. And the details for admin access are, like mentioned, listed in my previous post.

Could you please check also how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

I have checked it indeed, like I mentioned in my initial post.

Regards

Sorry, we see it. OK, we also see that you have modified our theme in the child theme. Could you please temporarily switch to the parent theme?

No worries! I’ve changed it to the parent theme now. Still having issues with it, though.

Now it seems I can add ONE product to the cart, but any other items that I try to add won’t stay in the cart.

The strange thing is that something wrong with your product page and your products show the information a few times even with other themes https://gyazo.com/804e60029ddbdd9663ca817b10008ee2

Our site is in multiple languages and currencies (having copies of the products in different langauges). That bug is probably because of WPML being disabled, I’d guess. Since you asked me to disable all unrelated plugins, I disabled it as well.

OK, please, enable WPML only.

Done.

We have disabled AJAX add to cart for the product page. Please, check how it works now.

Hmm, yes that seems to have fixed the issue with the cart. Any clue why this happens? We have another site operating with your theme, and we have no issue there.

Also, the wishlist counter is acting up. It doesn’t seem to keep up with the number of items in the wishlist.

Try to disable these plugins also http://prntscr.com/l6az1h http://prntscr.com/l6az7y

Those are mandatory. I’m unable to disable them.

But they may break this functionality.

I don’t believe that could be the problem, since our other site (using the same theme, and having those plugins as well) doesn’t have this issue. You can check the site out here:

https://designljus.se/

Any more luck looking into it?

Please, disable those plugins anyway. Some of them is causing this problem.

I’ve been in contact with our WP hosting-providers (who are the ones behind those plugins). Here’s their reply:

”That would not be something that could be done – Even if they get deleted they get pushed back in eventually.”

And like I said, our other site (Using the Basel Theme & those same plugins) is not having this issue. How can you tell that these plugins are causing the issue? Surely it must be something else? Wouldn’t we have the same issue on our other site if this was the case?

We tried to disable them for a moment and this functionality worked correctly without them.

Can you show me how you disabled them so i can see for myself that it works without it?

OK, check this http://prntscr.com/l6lqg8
https://gyazo.com/86ad9c0c69d7bf45e289634b7b60d828

Okay, thanks for taking the time to show me how you disabled it, but in this case it falls to one of the sides to make their code compatible with each other i guess? As a theme developer i understand you should attempt to make your theme compatible with a huge hosting provider such as wp-engine. Let me know if there is nothing you will be able to do about this problem. It feels a bit inconvenient for me as a customer to not be made aware of the fact that your theme is not supported with wp-engine’s standardized plugins.

Actually, it should work well with this hosting. As you said, it works on your another website. There is something wrong, particularly with that plugins.

I really don’t mind fixing it myself, but I need to know where to start, if that makes sense? Are there any details you could give me regarding the functionality of the wishlist counter, so that I could pass that on?

To update the wishlist count in the header, it should perform an AJAX request. But something caches this request and it doesn’t return actual information. Maybe it would be easier for you simply hide this counter number.

Hi again,

We’ve been debugging this in-house. My developer wants to know if there’s a way to temporarily disabling the Basel’s wishlist functionality completely?

Thanks in advance

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