Home Forums Basel – Premium Template Problem adding products to the cart & wishlist

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This topic contains 32 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 year, 4 months ago.

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  • #82757

    duvigroup
    Customer

    We’re having some issues with adding products to the cart and wishlist. They all get removed in a few seconds or while refreshing the page. We were in contact with our server providers, since we initially though it was a problem with their CDN caching. However, after testing, it appears that there are no issues if using the default theme.

    Therefore, we’d like to know if you could help us resolve it, seeing as it appears to be a problem with the Basel theme. I’ve included the WP login details, as well as the SFTP details.

    Thanks in advance.

    Private Content Hidden
    #82761

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #82772

    duvigroup
    Customer

    Hi,

    I’ve disabled all unrelated plugins. And the details for admin access are, like mentioned, listed in my previous post.

    Private Content Hidden
    #82785

    Could you please check also how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    #82786

    duvigroup
    Customer

    I have checked it indeed, like I mentioned in my initial post.

    Regards

    #82787

    Sorry, we see it. OK, we also see that you have modified our theme in the child theme. Could you please temporarily switch to the parent theme?

    #82789

    duvigroup
    Customer

    No worries! I’ve changed it to the parent theme now. Still having issues with it, though.

    #82790

    duvigroup
    Customer

    Now it seems I can add ONE product to the cart, but any other items that I try to add won’t stay in the cart.

    #82791

    The strange thing is that something wrong with your product page and your products show the information a few times even with other themes https://gyazo.com/804e60029ddbdd9663ca817b10008ee2

    #82793

    duvigroup
    Customer

    Our site is in multiple languages and currencies (having copies of the products in different langauges). That bug is probably because of WPML being disabled, I’d guess. Since you asked me to disable all unrelated plugins, I disabled it as well.

    #82794

    OK, please, enable WPML only.

    #82796

    duvigroup
    Customer

    Done.

    #82799

    We have disabled AJAX add to cart for the product page. Please, check how it works now.

    #82803

    duvigroup
    Customer

    Hmm, yes that seems to have fixed the issue with the cart. Any clue why this happens? We have another site operating with your theme, and we have no issue there.

    #82806

    duvigroup
    Customer

    Also, the wishlist counter is acting up. It doesn’t seem to keep up with the number of items in the wishlist.

    #82811

    Try to disable these plugins also http://prntscr.com/l6az1h http://prntscr.com/l6az7y

    #82815

    duvigroup
    Customer

    Those are mandatory. I’m unable to disable them.

    #82816

    But they may break this functionality.

    #82817

    duvigroup
    Customer

    I don’t believe that could be the problem, since our other site (using the same theme, and having those plugins as well) doesn’t have this issue. You can check the site out here:

    https://designljus.se/

    #82829

    duvigroup
    Customer

    Any more luck looking into it?

    #82847

    Please, disable those plugins anyway. Some of them is causing this problem.

    #82921

    duvigroup
    Customer

    I’ve been in contact with our WP hosting-providers (who are the ones behind those plugins). Here’s their reply:

    ”That would not be something that could be done – Even if they get deleted they get pushed back in eventually.”

    And like I said, our other site (Using the Basel Theme & those same plugins) is not having this issue. How can you tell that these plugins are causing the issue? Surely it must be something else? Wouldn’t we have the same issue on our other site if this was the case?

    #82922

    We tried to disable them for a moment and this functionality worked correctly without them.

    #82925

    duvigroup
    Customer

    Can you show me how you disabled them so i can see for myself that it works without it?

    #82926
    #82927

    duvigroup
    Customer

    Okay, thanks for taking the time to show me how you disabled it, but in this case it falls to one of the sides to make their code compatible with each other i guess? As a theme developer i understand you should attempt to make your theme compatible with a huge hosting provider such as wp-engine. Let me know if there is nothing you will be able to do about this problem. It feels a bit inconvenient for me as a customer to not be made aware of the fact that your theme is not supported with wp-engine’s standardized plugins.

    #82942

    Actually, it should work well with this hosting. As you said, it works on your another website. There is something wrong, particularly with that plugins.

    #82945

    duvigroup
    Customer

    I really don’t mind fixing it myself, but I need to know where to start, if that makes sense? Are there any details you could give me regarding the functionality of the wishlist counter, so that I could pass that on?

    #82950

    To update the wishlist count in the header, it should perform an AJAX request. But something caches this request and it doesn’t return actual information. Maybe it would be easier for you simply hide this counter number.

    #84334

    duvigroup
    Customer

    Hi again,

    We’ve been debugging this in-house. My developer wants to know if there’s a way to temporarily disabling the Basel’s wishlist functionality completely?

    Thanks in advance

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