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Problem after last update
- This topic has 13 replies, 3 voices, and was last updated 1 year, 6 months ago by Artem Temos.
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AuthorPosts
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May 8, 2023 at 7:40 pm #465411
ameramylovemohaParticipantHi,
After updating the template, a very strange problem appeared on the compare page. The button to delete the product did not work, so I went back to the older version of the template, but I found another problem when I delete a product. It is deleted well, but the description of the product appears in this way in the attached image.I wish to register on the site, as I closed the store until all problems are resolved
Attachments:
You must be logged in to view attached files.May 10, 2023 at 12:07 am #465738
Elise NoromitMemberHello,
Our developers have fixed the issue with showing the description on the site.
Please provide more details on the issues with the update, the developers do not see any errors in console related to the theme.
Could you create a staging site?
Best Regards
May 10, 2023 at 2:10 am #465756
ameramylovemohaParticipantHi,
Could you create a staging site?
Ok i will do it thank you
another question?
i have errors_log file in woodmart theme contain code like
[08-May-2023 07:30:17 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php:11
Stack trace:
#0 {main}
thrown in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php on line 11
[08-May-2023 19:33:30 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php:11
Stack trace:
#0 {main}
thrown in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php on line 11
[09-May-2023 07:18:18 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php:11
Stack trace:
#0 {main}
thrown in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php on line 11
[09-May-2023 19:23:14 UTC] PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php:11
Stack trace:
#0 {main}
thrown in /home/bpbb8c74b38q/public_html/wp-content/themes/woodmart/index.php on line 11
is that problem or i can ignore it.May 10, 2023 at 10:37 am #465813
Artem TemosKeymasterHello,
We checked your website and it works correctly. Could you please clarify how can we reproduce the issue?
Kind Regards
May 10, 2023 at 12:06 pm #465855
ameramylovemohaParticipantHello,
When i browse themes root in cpanel i found error_log file and opened it then found this problem you will find at attach file
question is it problem with theme or Can ignore it?Best Regards,
Attachments:
You must be logged in to view attached files.May 10, 2023 at 2:14 pm #465892
Artem TemosKeymasterHello,
When the fatal error appears on your website you will see a white screen on the page where you got it. So in order to check if it is related to our theme or not we need to have a link to this page. Otherwise, we don’t know if it affects your website somehow and what is it caused by.
Kind Regards
May 10, 2023 at 11:43 pm #466046
ameramylovemohaParticipantHi,
I don’t really understand what you need, honestly, but I understood that you wanted the page. I zipped themes I had in the themes folder and uploaded them in wetransfer you will find the link in extra information, if you don’t want that way, tell me you How can i help you
I’m worried from this error, I hope you help meBest Regards,
May 11, 2023 at 9:29 am #466115
Artem TemosKeymasterHello,
We don’t need themes from your website. We need to be able to reproduce the error on your website. We understand that they are logged from time to time but we need to know what actions should be taken to see these errors.
According to the error log, the WordPress core functionget_header
is missing. It is not something related to our theme. So probably, there is some page on your website which is built or customized in the wrong way. And it is not possible to fix the error if you don’t know how exactly to reproduce it.Kind Regards
May 11, 2023 at 2:46 pm #466215
ameramylovemohaParticipantHi,
Ok i can’t understand
tell me what you want from me to make
you will find ftp account in extra informationBest Regards,
May 12, 2023 at 9:11 am #466360
Artem TemosKeymasterHello,
You need to find a way to reproduce the issue. So there should be some page on your website so by visiting that page you will see that the error occurs in the log. Without this, we are not able to check what is it caused by.
Kind Regards
May 13, 2023 at 11:12 pm #466718
ameramylovemohaParticipantHi,
Every thing in my website page good, no error, but this error message display two times every day in error_log in theme root
is that fack message ?
There is no cause for my concern!- This reply was modified 1 year, 6 months ago by ameramylovemoha.
May 15, 2023 at 9:24 am #466893
Artem TemosKeymasterThis error may arise if you open our theme file directly in the browser or something similar which is unexpected behavior. Anyway, we need to know what exactly causes this error on your website to be able to reproduce it.
Kind Regards
May 15, 2023 at 2:03 pm #466986
ameramylovemohaParticipantHi,
this error only show in godaddy host
i cloned my site in bluehost from two days untill now and no error
is this problem linked with host?May 16, 2023 at 9:39 am #467223
Artem TemosKeymasterHello,
We can’t say what is it caused by. But, it is weird that it happens on one hosting and doesn’t happen on another.
Kind Regards
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