Hello,
First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-)
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I saw the screenshot you attached.
Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.
If the problem continues then leave all the third-party plugins deactivated and provide admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.
Best Regards.