Problem when I activate the loop in the product categories

[support-0121]

Problem when I activate the loop in the product categories on the mobile version I have a display problem and the filters do not load.

Here is the console error that is displayed:

jquery.min.js?ver=3.6.3:2 Uncaught RangeError: Invalid string length
at l.run (owl.carousel.min.js?ver=7.2.4:1:2830)
at Object.i [as run] (jquery.min.js?ver=3.6.3:2:89049)
at l.update (owl.carousel.min.js?ver=7.2.4:1:6958)
at l.refresh (owl.carousel.min.js?ver=7.2.4:1:7392)
at l.initialize (owl.carousel.min.js?ver=7.2.4:1:5556)
at new l (owl.carousel.min.js?ver=7.2.4:1:899)
at HTMLDivElement.<anonymous> (owl.carousel.min.js?ver=7.2.4:1:20956)
at Function.each (jquery.min.js?ver=3.6.3:2:3003)
at e.<computed>.each (jquery.min.js?ver=3.6.3:2:1481)
at h.fn.owlCarousel (owl.carousel.min.js?ver=7.2.4:1:20895)

Thanks in advance for your help

• This topic was modified 2 weeks, 5 days ago by support-0121.
• This topic was modified 2 weeks, 5 days ago by support-0121.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

Even after deactivating the plugins the problem is still there.
The site is not yet online and a backup has been made. So you can deactivate everything.

Hello,

You have inserted the incorrect value: https://monosnap.com/file/IL39DnuvTW4X9kMvWwDimYdmELvlk2

That caused the error.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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