Problem with categories descriptions

Good afternoon Xtremes!
I have a problem with categories descriptions.

When I embed an HTML Block in the descriptions of the categories, and I try to enter that category from the left sidebar, it does not load the functionality of the slides and galleries, it only loads the reference image, but if I reload with F5 key they work, but in image galleries the modal window appears 2 times.

Thanks for your help.
Regards.

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Attachment credentials.

Also adding a gallery image with \”basic gallery\” anywhere on the site, and clicking on an image, will load 2 containers with the gallery simultaneously.

Regards.

Hello,

I have checked and I cannot catch the problem: https://gyazo.com/b074641322da72398e53f284e5d20b49

Perhaps it takes some more time to upload all the necessary JS to launch the slider.

Best Regards

The error only occurs when accessing the categories from the left side menu. attached video

Regards.

I put an example video.

https://i.gyazo.com/0284ddcd0ce29d1ed8a481fddf84070c.mp4

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor (Elementor Pro should be deactivated)
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

I have tested the same on my side, it works on both.

Best Regards

It asks me to disable wodmart core, which is part of the theme and for which I lose the functionality of embedding the shortcodes in the product categories. It asks me to disable WooCommerce, so I lose the ability to access the store categories, slide revolution is disabled.

How can I check if the problem is resolved if disabling these plugins makes it impossible to access the affected store categories?

Hello,

WoodMart Core is an essential plugin, I have tested with the set of the related plugins and it works.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I confirm the permissions.

I think the problem can be fixed with a patch. I see that entering the categories from the left sidebar, they load with a kind of ajax, which does not allow the gallery script to load, slides and the “edit category” menu does not appear in the bar management. All this is solved when reloading the page.

I attached a sample video.

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Hello,

Please replace the default image gallery with the WoodMart image gallery: https://xtemos.com/docs-topic/elements-and-widgets/

If you have any questions please feel free to contact us.

Best Regards

I think you can’t really understand what the problem is, which really lies in the way the category menu on the left sidebar loads the pages.

I’ll find another way to fix it. I hope that in future updates they can solve this behavior of the left sidebar.

I have bought the license for this template on 2 occasions and I like it a lot, I hope to use it on more occasions, but I do not like the idea of finding myself with limitations when customizing my sites.

Best regards.

I have disabled the “AJAX shop” in “Product Archive” option from the theme options, in this way it loads the JS of HTML Blocks embedded in the product category descriptions.

I hope they can apply some update so that we can embed HTML Blocks without disabling this option.

Best regards.

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Hello,

I have submitted the case to our development department for consideration.

If you have any questions please feel free to contact us.

Best Regards

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