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Problem with category carusel
- This topic has 25 replies, 2 voices, and was last updated 1 year, 2 months ago by Luke Nielsen.
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AuthorPosts
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October 24, 2023 at 12:56 pm #506651
morbarel0ParticipantThere is a problem with Carousel Categories
It works and then I go into the category and go back and then the carousel doesn’t work.
I’ve attached a videoAttachments:
You must be logged in to view attached files.October 24, 2023 at 2:39 pm #506700
Luke NielsenKeymasterHello,
Could you please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerceIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
October 24, 2023 at 3:39 pm #506734
morbarel0ParticipantSTEEK THE SAME PROBLAM NOTHING CHANGE
October 24, 2023 at 5:05 pm #506761
Luke NielsenKeymasterHello,
Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Looking forward to collaborating with you!
Kind Regards
- This reply was modified 1 year, 2 months ago by Luke Nielsen.
October 24, 2023 at 5:33 pm #506773
morbarel0ParticipantConfirm and have the login details above in the comment
Return the site exactly to what it was so I won’t have any problemsOctober 24, 2023 at 5:36 pm #506774
Luke NielsenKeymasterHello,
I kindly recommend that you take a complete backup of your site before proceeding.
Looking forward to hearing back from you!
Kind Regards
October 25, 2023 at 8:47 am #506917
morbarel0Participantok i take backup get in the site and plz fix it you have the login deteil in the replay
October 25, 2023 at 1:33 pm #507049
morbarel0Participant?
October 25, 2023 at 2:08 pm #507059
Luke NielsenKeymasterHello,
I tried to enable the parent theme and then showed the critical error. https://prnt.sc/ZvWOB3RaKQWF
Please send me your FTP access so we will check what is wrong there.
Kind Regards
October 25, 2023 at 4:10 pm #507150
morbarel0ParticipantPlease solve this problem for me once and for all it’s hurting my website sales let’s get this over with now
October 25, 2023 at 5:30 pm #507178
Luke NielsenKeymasterHello,
Is there any chance to log in without code? https://prnt.sc/2NwOXuW986j-
Or you can ask your hosting to provide you the FTP access and then you can send me it via private area here.
https://wpsites.net/tools/find-ftp-login-details/
Looking forward to collaborating with you!
Kind Regards
October 25, 2023 at 7:14 pm #507204
morbarel0Participantyea
October 25, 2023 at 7:17 pm #507207
morbarel0ParticipantOctober 25, 2023 at 7:17 pm #507208
morbarel0Participantcan you plz fix iy now the sit not working
October 26, 2023 at 9:14 am #507341
morbarel0ParticipantSo?
October 26, 2023 at 9:23 am #507346
Luke NielsenKeymasterHello,
May I request you update the theme to the latest update? https://platform.cloudways.com/login?ref_id=web_navbar
It could be the issue related to the old version of the theme so please update and let me know.
I am trying to do my best to help you as fast as possible. Looking forward to hearing back from you!
Kind Regards
October 26, 2023 at 9:25 am #507348
morbarel0ParticipantSo you update my theme? Plz read the post And take care of the problem
October 26, 2023 at 9:26 am #507349
morbarel0ParticipantPlease go in and sort out the problem I gave you the FTP details there
October 26, 2023 at 9:47 am #507378
Luke NielsenKeymasterHello,
I have contacted the developer’s team and they confirm that it’s a bug, so we will try to fix this problem in our next update (7.4).
If there’s anything else we can do, please get in touch.
Kind Regards
October 26, 2023 at 9:50 am #507379
morbarel0ParticipantYou told me that six months ago
Please address this issue immediately
I don’t accept this answer and I will comment on any post that you evade responsibility. I want this to be dealt with today.October 26, 2023 at 10:16 am #507387
morbarel0ParticipantYou need to fix this glitch, you said the same thing about the update six months ago, this combination is not accepted. I’ll respond to every post and review you sell the theme on if I don’t get a solution today.
I have a team of 15 people and I will make sure everyone responds to you about it, I will not give up Until you take care of this staringOctober 26, 2023 at 10:53 am #507406
Luke NielsenKeymasterHello,
Please add the below code to Theme Settings -> Custom JS -> On document ready, then recheck the issue.
(function($) { window.addEventListener('popstate', function() { var $owlWrappers = $('.main-page-wrapper [data-owl-carousel]:not(.wd-slider-wrapper)'); if ( $owlWrappers.length > 0 ) { $owlWrappers.each(function() { var $this = $(this); if ($this.find('.owl-carousel').hasClass('owl-loaded')) { var $owl = $this.find('.owl-carousel'); if ( ! $owl.hasClass('owl-loaded') ) { return; } $owl .trigger('destroy.owl.carousel') .removeClass('owl-loaded'); $owl .find('.owl-stage-outer .owl-stage .owl-item') .children() .unwrap() $owl .find('.owl-stage-outer .owl-stage') .children() .unwrap() $owl .find('.owl-stage-outer') .children() .unwrap(); $owl .find('.owl-nav, .owl-dots') .remove(); } }); woodmartThemeModule.owlCarouselInit(); } }); })(jQuery);
Kind Regards
October 26, 2023 at 1:10 pm #507482
morbarel0Participantty
October 26, 2023 at 2:14 pm #507496
Luke NielsenKeymasterHello,
Do you mean that the issue is resolved?
Looking forward to hearing back from you!
Kind Regards
October 26, 2023 at 2:37 pm #507501
morbarel0ParticipantYes ty
October 26, 2023 at 2:40 pm #507513
Luke NielsenKeymasterHello,
You are welcome! Always remember that you can reach out to us with any questions you may have.
Wish you all the best!
Kind Regards
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