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Problem with category carusel

Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • #506651

    morbarel0
    Participant

    There is a problem with Carousel Categories
    It works and then I go into the category and go back and then the carousel doesn’t work.
    I’ve attached a video

    Attachments:
    You must be logged in to view attached files.
    #506700

    Luke Nielsen
    Keymaster

    Hello,

    Could you please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #506734

    morbarel0
    Participant

    STEEK THE SAME PROBLAM NOTHING CHANGE

    #506761

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Looking forward to collaborating with you!

    Kind Regards

    • This reply was modified 6 months, 1 week ago by Luke Nielsen.
    #506773

    morbarel0
    Participant

    Confirm and have the login details above in the comment
    Return the site exactly to what it was so I won’t have any problems

    #506774

    Luke Nielsen
    Keymaster

    Hello,

    I kindly recommend that you take a complete backup of your site before proceeding.

    Looking forward to hearing back from you!

    Kind Regards

    #506917

    morbarel0
    Participant

    ok i take backup get in the site and plz fix it you have the login deteil in the replay

    #507049

    morbarel0
    Participant

    ?

    #507059

    Luke Nielsen
    Keymaster

    Hello,

    I tried to enable the parent theme and then showed the critical error. https://prnt.sc/ZvWOB3RaKQWF

    Please send me your FTP access so we will check what is wrong there.

    Kind Regards

    #507150

    morbarel0
    Participant

    Please solve this problem for me once and for all it’s hurting my website sales let’s get this over with now

    #507178

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance to log in without code? https://prnt.sc/2NwOXuW986j-

    Or you can ask your hosting to provide you the FTP access and then you can send me it via private area here.

    https://wpsites.net/tools/find-ftp-login-details/

    Looking forward to collaborating with you!

    Kind Regards

    #507204

    morbarel0
    Participant

    yea

    #507207

    morbarel0
    Participant
    #507208

    morbarel0
    Participant

    can you plz fix iy now the sit not working

    #507341

    morbarel0
    Participant

    So?

    #507346

    Luke Nielsen
    Keymaster

    Hello,

    May I request you update the theme to the latest update? https://platform.cloudways.com/login?ref_id=web_navbar

    It could be the issue related to the old version of the theme so please update and let me know.

    I am trying to do my best to help you as fast as possible. Looking forward to hearing back from you!

    Kind Regards

    #507348

    morbarel0
    Participant

    So you update my theme? Plz read the post And take care of the problem

    #507349

    morbarel0
    Participant

    Please go in and sort out the problem I gave you the FTP details there

    #507378

    Luke Nielsen
    Keymaster

    Hello,

    I have contacted the developer’s team and they confirm that it’s a bug, so we will try to fix this problem in our next update (7.4).

    If there’s anything else we can do, please get in touch.

    Kind Regards

    #507379

    morbarel0
    Participant

    You told me that six months ago
    Please address this issue immediately
    I don’t accept this answer and I will comment on any post that you evade responsibility. I want this to be dealt with today.

    #507387

    morbarel0
    Participant

    You need to fix this glitch, you said the same thing about the update six months ago, this combination is not accepted. I’ll respond to every post and review you sell the theme on if I don’t get a solution today.
    I have a team of 15 people and I will make sure everyone responds to you about it, I will not give up Until you take care of this staring

    #507406

    Luke Nielsen
    Keymaster

    Hello,

    Please add the below code to Theme Settings -> Custom JS -> On document ready, then recheck the issue.

    (function($) {
    		window.addEventListener('popstate', function() {
    		var $owlWrappers = $('.main-page-wrapper [data-owl-carousel]:not(.wd-slider-wrapper)');
    		if ( $owlWrappers.length > 0 ) {
    			$owlWrappers.each(function() {
    				var $this = $(this);
    
    				if ($this.find('.owl-carousel').hasClass('owl-loaded')) {
    					var $owl = $this.find('.owl-carousel');
    
    					if ( ! $owl.hasClass('owl-loaded') ) {
    						return;
    					}
    
    					$owl
    						.trigger('destroy.owl.carousel')
    						.removeClass('owl-loaded');
    
    					$owl
    						.find('.owl-stage-outer .owl-stage .owl-item')
    						.children()
    						.unwrap()
    
    					$owl
    						.find('.owl-stage-outer .owl-stage')
    						.children()
    						.unwrap()
    
    					$owl
    						.find('.owl-stage-outer')
    						.children()
    						.unwrap();
    
    					$owl
    						.find('.owl-nav, .owl-dots')
    						.remove();
    				}
    			});
    
    			woodmartThemeModule.owlCarouselInit();
    		}
    	});
    })(jQuery);

    Kind Regards

    #507482

    morbarel0
    Participant

    ty

    #507496

    Luke Nielsen
    Keymaster

    Hello,

    Do you mean that the issue is resolved?

    Looking forward to hearing back from you!

    Kind Regards

    #507501

    morbarel0
    Participant

    Yes ty

    #507513

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! Always remember that you can reach out to us with any questions you may have.

    Wish you all the best!

    Kind Regards

Viewing 26 posts - 1 through 26 (of 26 total)

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