Problem with checkout with shipping

Hello there.
We need to solve the shipping selection problem when the customer is about to checkout in the shop online
The checkout page does not give us the option to choose different shipping methods. How can it be solved?
How can we fix it?
Thank you very much for everything.

Best regards

Martin

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Hello,

You need to configure the shipment methods in Woocommerce > Settings > Shipment. Please also check the Dashboard> layout and if you have any template for checkout, please disable it.

If you have any questions please feel free to contact us.

Best Regards

Hello.
We have checked everything you tell us and the only checkout page that is installed is the woodmarkt theme, as you can see in the attached image.
Can you please log into the page and see if there is any possibility to give a solution, as we have the store not working properly and it is necessary to fix the problem.
Thank you very much for everything.
Regards.

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Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hi there.
We have performed a backup of the web store. We have installed the storefront theme and everything is the same.
On the other hand we have done a clean installation of wordpress with woocommerce and with the storefront theme and everything works correctly.
We need a solution or if it is not possible the refund of the renewal of the theme, since last year everything was going very well and this year everything is problems.
Thank you very much for understanding us but we need a solution as soon as possible because we have the online store and we can not sell our products and we are losing money.
We are waiting to hear from you.
Regards.

Hello,

This problem is not caused by our theme, you see the same on the Storefron. It means you have configured Shipping methods incorrectly.

Please follow the Woocommerce documentation on this issue. Please check the shipping zones: https://monosnap.com/file/qz6zn5ZXV3frDjSIwlJUWFC1z7OJrR

If you have any questions please feel free to contact us.

Best Regards

Thank you very much. It’s working now.

Best regards.

You are welcome!

Wish you a wonderful day!

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