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Problem with demo data import

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  • November 29, 2021 at 2:09 pm #335502

    alessandro_simion
    Participant

    Hi guys,
    we have a problem to import a demo data.
    “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.” Beyond Yoast SEo and W3 Cache there are no external plugins installed, what can we do?

    Thanks for your support,
    Alessandro

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    November 30, 2021 at 6:41 am #335636

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been Resolved. The demo is imported. Please clear cache and check back.

    Best Regards

    December 1, 2021 at 11:33 am #336107

    alessandro_simion
    Participant

    Hi Aizaz,
    as you can see all pages are missing in the import. I would need to import this specific theme: https://woodmart.xtemos.com/demo-drinks/demo/drinks/

    Thanks form your support,
    Alessandro

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    December 1, 2021 at 11:33 am #336109

    alessandro_simion
    Participant

    Hi Aizaz,
    as you can see all pages are missing in the import. I would need to import this specific theme: https://woodmart.xtemos.com/demo-drinks/demo/drinks/

    Thanks form your support,
    Alessandro

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    December 1, 2021 at 11:34 am #336111

    alessandro_simion
    Participant

    If it were possible I would also need to import this theme: https://woodmart.xtemos.com/demo-wine/demo/wine/

    Thanks

    December 1, 2021 at 12:29 pm #336145

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your current PHP “max_execution_time” parameter is less than 120 seconds. The recommended value is 180 seconds and we suggest you contact your hosting provider to increase it.

    Then tell me. I will import the drinks demo for you.

    Best Regards

    December 2, 2021 at 9:22 am #336397

    alessandro_simion
    Participant

    Hi Aizaz,
    I created a rule with the “.user.ini” file that increases the PHP timeout to 180 sec. You could upload two demos: drinks and wine.

    Thanks form your support,
    Alessandro

    December 2, 2021 at 11:20 am #336433

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been Resolved. I have imported both the demos. Please clear cache and check back.

    Best Regards

    December 2, 2021 at 11:34 am #336439

    alessandro_simion
    Participant

    Hi Aizaz,
    thanks for you support.

    Alessandro

    December 2, 2021 at 12:11 pm #336443

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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