Problem with demo import

Hi, I have an e-commerce of more than 2000 products and I have installed Woodmart today but I could not import the Electronics 2 demo. Please import the demo but I absolutely must not lose my products, it would be a great damage. Thanks, see you soon!

Hello,

Could you please clarify what issue you have importing the dummy content?
Note that our dummy content works only on a fresh installation. If you have some content already it will conflict with your existing posts and most of the content will not be imported correctly.

Kind Regards

I have to switch from one theme to another without losing the products. I installed the template and tried to import the theme, I got to 90% and it stopped. I remind you that I MUST NOT ABSOLUTELY LOSE THE PRODUCTS

Please, send us a screenshot of the error you get when trying to import the dummy content.

You will not lose your products, but the dummy content will not be imported in full because of existing content.

I cannot take the screen because I have already completed the process, a message highlighted in red came out saying that I could not complete the process.

It means that the part of the dummy content was imported. But because you had some products already the dummy content was not imported in full.
We suggest you create a fresh installation and import the dummy content there. Then, move your products from this website to your new website using WooCommerce import/export mechanism.

Kind Regards

How can I import sliders?

If you are interested in Slider revolution then we can send you its zip files with sliders. Please, name the slider you need and we will send you it.

Hi, I’m having numerous problems with the template, in terms of speed and more. If you can kindly do a check to understand everything wrong.

Give me also a slider pack, not one. Thank you.

You can download all sliders here https://filebin.net/1z88pjpz8jopxyi6

Also I have different sized product images. How can I make the images all the same size at least in the view to make the catalog uniform?

Here is a tutorial that should help you in this case https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

I set everything up from here, but it doesn’t work. Besides this I have numerous other problems, like the site is very slow and also I can’t import the sliders. Please do this for me, thank you.

Hello,

In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like WP Rocket. You can find our guide about how to optimize your website built with our themes here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
If you find our theme not suitable for your website at all, we can return your money back. You can request a refund here https://themeforest.net/refund_requests/new

Kind Regards
XTemos Studio

Since I installed the theme there are slowdown, I do not wish it was the incorrect import of the demo. Can’t you check? Because even when I load pages with Elementor they are very, very slow.

Currently, we don’t see any problems with speed caused by Elementor or our theme. But there are still a lot of things that need to be optimized. You need to follow our tutorial and optimize everything step by step.

Can you help me make all the images in the catalog and categories view the same size?

Also I encountered this problem: I would like to delete these popup buttons but I cannot delete them despite clicking on DELETE

Attachments:

You must be logged in to view attached files.

We have deleted this element for you and will fix this in our next theme update.

As for product image sizes, they are controlled by WooCommerce, not the theme. You can change them in Dashboard -> Appearance -> Customize -> Product images.

Kind Regards

I used to see everything correctly, now I don’t. Please resize please, thank you.

Hi,

Please, describe to us your problem in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

This is the screen, I would like the products to have the same height in order to standardize the catalog

Attachments:

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You need to go to Appearance -> Customize -> WooCommerce -> Product images and set cropping options to 1:1. This will make all your images squared as you request.

I’ve tried, but it doesn’t work. Since I installed the template, I no longer resize articles.

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

I tried with the template I had before and everything is ok. With Woodmart I cannot resize images so that it is a uniform product grid

Please, switch to the default WordPress theme and send us a link where we can see proper image sizes so we can check what is wrong.

I can’t send it. Also has the sidebar disappeared from the shop page? How can I do? I’m just having mistakes and no one is helping me.

Make sure that the sidebar for the shop page is enabled in Theme Settings and it contains some widgets added via Appearance -> Widgets. Send us screenshots from both places so we can check if everything is configured correctly.

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