Problem with displaying product Archive

Hello,
We have slite problem with displaying our products on the Archive page.
It is set to 12 products on page but we get a random number of products. On the first we have 4 products.
The secound we have 9 etc. We tried disabeling all the plugins but with no luck. The theme is up to date with woocommerce.

The problem can be cound on https://maxfps.bg/shop/

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Hi kdimitrov,

Thanks for reaching to us.

You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Archive product layouts and you can change the settings of widgets.

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Regards,

Hello,

Just to clarify, we are not using custom layouts for single product pages or archive pages — both are disabled. The only custom layouts we have in use are for the Cart and Checkout pages. The previous screenshot I shared was taken from the Shop page.

Best regards,
kdimitrov

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Hi kdimitrov,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hello,

Here are the account details for you to access the website.

Please let me know if you encounter any issues.

Hi kdimitrov,

Thanks for details.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hello,
Yes you can disable the plugins. Dont delete them. And keep track what is off.

Hi kdimitrov,

I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Thanks for your patience.

Regards,

Hi kdimitrov,

Could you please check how the plugin works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Kind Regards,

With Store Front the problem is the same. We have 6 products on the first page then 4 products on the third.

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Hi kdimitrov,

Thanks for getting back.

If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

Best Regards.

Hello,
So we have to contact Woocommerce ?

Hi kdimitrov,

Thanks for your patience.

For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires and you should disable all extra plugins for testing as well.

If you have any questions please feel free to contact us.

Regards,

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