Problem with frequently both together

It does not calculate the price right!
https://prnt.sc/88paOMuxOOVH
https://prnt.sc/dzF2U0H2xXnv
https://prnt.sc/jYBQzrfVh49v

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Deactivating plugins, for now, is not an option… It is a working site with running ads and traffic!
Theme and core plugin are updated to the last versions 7.1.4 and 1.0.36.

Hello,

Actually, the Frequently Bought Together is working fine on our Test Site. So, to confirm this issue more on your Site deactivating third party Plugins is one of the processes to confirm the cause of the issue.

If your Site is Live and you’re reluctant to deactivate third party Plugins on that, then we would suggest you to please make a clone of your Live Site and provide us the Staging Site Login details so that we can check and confirm this issue further there and assist you accordingly. Afterwards, you can consequently apply the solution to your Live Site.

Hope you can understand !

Best Regards.

Hi,
we have the same problem with frequently both together. Instead of 17% discount calculates 16.4%

Hello,

@alex.l:

Did you try out the debugging process told earlier in the conversation on your Site too in this regard?

If yes and still facing issue then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

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