Home Forums WoodMart support forum Problem with header and log in form

Problem with header and log in form

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #617695

    antoniosvan
    Participant

    After the upgrade, I am facing the following issue: the header banner is not displayed, even though it is enabled. Additionally, in the login/register section, only the “register” option appears, and customers cannot log in.

    #617733

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #617740

    antoniosvan
    Participant

    Hello
    I resolved the issue with the login form by disabling it through WP Rocket optimize CSS delivery, but the problem with the header banner still persists.

    #617772

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.

    #617778

    antoniosvan
    Participant

    When I activate the parent theme, the header banner is displayed correctly. Should I leave it activated?

    #617783

    Artem Temos
    Keymaster

    It looks like you have outdated files in the child theme. You need to get files from the latest version of the theme and reapply your changes.

    #617787

    antoniosvan
    Participant

    Yesterday, I received a notification to update the child theme, which I did. What else do I need to do now?

Viewing 7 posts - 1 through 7 (of 7 total)