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Problem with product images

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  • #623594

    devs
    Participant

    Hello XTEMOS Team,

    I am experiencing an issue with the product images on my site using your template. Here are the details:

    1) Images Not Displaying Correctly:
    I have variable products with different colors, and for each color, there are specific images assigned.
    However, when I open a product, I only see the main product image and the color variation images. The additional images assigned to each color variation are not visible.
    Interestingly, if I refresh the page using Shift+F5 or open the browser in incognito mode, I can see the images temporarily. But upon reloading the page, they disappear again.

    2) Incorrect Images Displayed for Variations:
    For example, my “Black” color variation has 5 images assigned, while the “Yellow” variation has only 1 (default).
    When I select the “Yellow” variation, the images from the “Black” variation are also displayed, which should not happen since each variation has its own set of images.
    To help you understand the issue better, I have attached screenshots showing the problem.

    Could you please help me resolve these issues? Let me know if you need further details or access to the site for troubleshooting.

    Thank you for your support!
    Template: https://woodmart.xtemos.com/demo-bikes/demo/bikes/

    Link: https://snipboard.io/5d4puj.jpg (Images in product are not visible)

    Link: https://snipboard.io/L6knWd.jpg (Images are now visible after shift + f5 or incognito)

    Link: https://snipboard.io/LxN9eg.jpg (The YELLOW color have the images from the BLACK color)

    Link: https://snipboard.io/u9wtPp.jpg (Here you can see that the YELLOW color does not have any Variation Image Gallery)

    Link: https://snipboard.io/1kV6Dq.jpg (Only the BLACK color have Variation image gallery)

    • This topic was modified 3 hours, 13 minutes ago by devs.
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    #623607

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the admin panel so I can check how it works on your side. Also, send me the URL to that product from screenshots.

    Kind Regards

    #623617

    devs
    Participant

    The creds are in Extra information (visible to moderators only)

    • This reply was modified 2 hours, 30 minutes ago by devs.
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