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Problem with slider loading
- This topic has 9 replies, 2 voices, and was last updated 2 years ago by
Luke Nielsen.
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AuthorPosts
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October 26, 2023 at 10:30 am #507389
Javi24ParticipantHello,
I have a problem loading a slider, an example in the private content.
October 26, 2023 at 12:40 pm #507466
Luke NielsenMemberHello,
Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
October 26, 2023 at 1:59 pm #507492
Javi24ParticipantHello,
Access added.
October 27, 2023 at 2:16 pm #507881
Luke NielsenMemberHello,
May I request you update the theme to the latest version, clear all caches (website/browser/server) and recheck the issue?
Looking forward to collaborating with you!
Kind Regards
October 27, 2023 at 2:44 pm #507890
Javi24ParticipantHello,
On the development website, the theme has been updated and I cleared the caches, but the problem is still there. (link added).
October 27, 2023 at 4:48 pm #507937
Luke NielsenMemberHello,
In this case, please send me access to the test site so I can make some tests there by enabling/disabling plugins and changing to the parent theme.
Looking forward to collaborating with you!
Kind Regards
October 27, 2023 at 5:01 pm #507940
Javi24ParticipantHello,
I added access .
October 30, 2023 at 4:21 pm #508561
Luke NielsenMemberHello,
I apologize for the delay.
Seems that after deactivating all plugins except the below ones, the issue disappeared:
WPBackary
Woodmart Core
WooCommerceOn the test site, I left them disabled so you can test it on your side. Activate the plugins one by one to check which one causes the issue.
Kind Regards
November 3, 2023 at 10:54 am #509563
Javi24ParticipantHello,
How to optimize slider image size (desktop, tablet, mobile). At the moment I have a desktop image 1600×500. What is the correct image size for tablet and mobile?
November 6, 2023 at 12:31 pm #510149
Luke NielsenMemberHello,
Sorry for the delay.
The featured image (https://take.ms/WN0rx) of the slide may be cut in mobile devices due to the background image nature, thus there may be necessary to set different size images on the background for tablet and mobile (https://take.ms/nYnOi). Slide image on the tablet and Slide image on mobile provides the option to set different image sizes and make the slider responsive on all the devices.
Kind Regards
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