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Problem with some products on mobile single product page

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  • #225735

    Noire
    Participant

    Hi guys,

    On mobile, when customers are checking out these products in the single product page…when they click the tabs, there is a lot of bugs and freezing. everything starts to move laggy and even switches to the next product sometimes. Other times a lot of white space on shown. We do not get this problem on the PC only the mobile.

    Below is a link to the store. All the products shown there exhibit these problems on the single product page on mobile.
    https://omniverce.com/bb/bajan-mens-warehouse/

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    #225785

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate them for the while of checking what may take up to 15 minutes.

    Best Regards

    #225902

    Noire
    Participant

    Hi guys,

    I have found the problem. It was a plugin which is compatible with “WCFM” (as advertised by them). The name of this plugin is “Variation Swatches For Woocommerce”. Is there anyway to make Woodmart compatible with this plugin?

    #225939

    Hello,

    Please consider the variable swatches provided by our theme. https://xtemos.com/docs/woodmart/variable-products-swatches/

    If you need the plugin, please contact the plugin support on this issue.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)