Problem with wish list and cart

Hi there is always one product be default in the shopping cart why? also in english version appears 2 items in the list but the huge problem is that the same product alway added in the shopping card https://www.loom.com/share/2120be0d44f54f0fb8460f5db8e4309b

Hello,

Please deactivate all the third party plugins and provide the login details of the website.

Best Regards

looks the problem now fixed but now i have another proble see this video
https://www.loom.com/share/ec1dfed6fd704e3986d60e5bcab5071a

strange things happens, in all products with variation when i try to add in cart in english version i get this message

Hello,

We are Glad that one of your issues has been Resolved.

For the other issue please check how it works with the default wordpress theme just to check whether the issue is with our theme or not.

Best Regards

Hi that is the easy way that you suggest me always. In the reall contition and live shop it is not very easy to do this, BTW today i am waking up at 6.00am to try it, i Disable all plugings and and keep only the default then i enable all and swhitch to default them and problem not happens
see here
https://www.loom.com/share/db18174fdd50487b8227ddc427d08ca2

Hello,

Please deactivate all the third party plugins and provide the admin panel login details then we will troubleshoot with the theme plugins.

Best Regards

Here it is

Hello,

Sorry, but it is necessary to deactivate all the third-party plugins for us to troubleshoot the issue.

If you don’t want to do it on the live site then you need to create a staging site and provide us with the credentials to troubleshoot the issue.

Best Regards

Just a min i ask you to disable all plugins your self above i cannot disable all plugins for hours waiting when you will get this ticket it is so dificult for you?

Hello,

I have logged into your website and checked by deactivating all the third party plugins and the product is working fine.

Screenshot for Clarification: https://gyazo.com/42d10f82de2d378bb879c65551b4a929

Which clears that the issue is not from our theme. I have reactivated the plugins back on your website. You can try deactivating yourself.

Best Regards

Hi sir https://www.loom.com/share/1fcacd9dd6704499afcc6783fc2c352c
i disable all and the problrm continue

something not working well with the theme sir in default them work correct there is a bug please try with products with 2 variables please

Hello,

Please deactivate all the third party plugins for 5 minutes so that we can see the issue for you.

Otherwise create a staging copy to let us troubleshoot the issue for you.

Best Regards

Hi again this issue is open for 10 days, we have an eshop where the customers cannot purchase in english version , i gave you access to check what happens. I refer above that i disable all plugins and the problem continue in the products with 2 variables and until yet i didnt get any answer in this critical issue

i said a lot of time you can disable your self i cannot disable for hours and waiting when you will start examinate this issue, when you will ready to check please disable yourself

Hello,

We have reworked this functionality in our 6.3 version that is going to be released soon. You can temporarily install our beta version on your website if possible. Or on the staging website and test how it works.

You can download the beta version from the following link:https://xtemos.com/forums/topic/woodmart-6-3-beta-test-join-and-get-3-extra-months-of-the-support-period/

Best Regards

Just a min I have a client website that don’t work for more than 15 days in English version and he cannot get orders and you give me this answer? You say me about a week to disable all plugins and the problem it is not from your theme and other things. I want to fix this issue yesterday

Hello,

Sorry for the inconvenience. If you don’t want to install the beta version, please, send us your FTP access and we will implement the fix manually.

Kind Regards

here is the ftp password

Hello,

We have implemented the fix. Could you please check it from your side now? Don’t forget to clear the cache.
If it still doesn’t work, please, record a small video so we can see the problem.

Thank you in advance.

Do you try your self man? I clear the cache and not working 15 days not the shop not working in English

Yes, we tried. Here is a video https://gyazo.com/c502e658a906713d60f0d97ca45a25aa

Hi loks work now. After update of this forum i send messages reply and the messages looks like sent but when i visit again i cannot find the sending message

2. when you reply i dont get an email notification anymore
3. it is so hard to find my open ticket in your pannel

BTW the wishlist button continue not working when i try to add a product in wishlist and then visit

If you try to add a product to wishlist the click to visit wishlist, the wishlish appears empty, in aditional if you try to visit private browsing it shows a 3 items in the list see this video
https://www.loom.com/share/d7cc73f0f036463ab777123631b9c9c8

Sorry for the inconvenience, you need to click on the “Subscribe” button to get notifications for these topics https://monosnap.com/file/jjTj4Cvwob9RkcCATP4QC2PxhOg4OT

Also, make sure that you excluded the wishlist and compare pages from the cache plugin. These pages shouldn’t be cached.

I dont undertand how to do this? this worked before

i exclude but not working can you see what happens i am waiting about one month with this topic please

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Hello,

It looks like a problem with your wishlist page configuration. Your compare page is set as wishlist. Please, select a correct page for the wishlist in Theme Settings -> Shop -> Wishlist and check how it works again.

Kind Regards

Look ok now thanks!!!

Great, we are glad that the issue is sorted out. Let me know if you have any questions or need assistance.

Kind Regards

[Author]

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