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Problem with WPML/Woocommerce

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  • #339881

    nhakeem
    Participant

    Hello,
    I’ve been working on your theme for a while and everything is great, never had any problems up until now.
    WPML translation is not working as it should in translating Woocommerce products. I have opened a case with WPML and they are looking into it, but couldn’t resolve it yet.
    I thought if you can have a look from your side, you probably have faced similar issues with another website or so, any help would be appreciated.
    The problem is that the products count is different between the languages and translated products are showing as duplicates. Meaning that when you browse the english version you can find the same product listed twice: 1 in english and 1 in the second language.

    Thank you in advance

    #339890

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Thank you in advance.

    #339891

    nhakeem
    Participant

    Hi,

    Thanks for the prompt reply.
    To help you better understand the issue I pasted links to some screenshots and page links below.

    #339897

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
    Add standard WooCommerce categories widget to the sidebar and compare how it works.

    Regards

    #340052

    nhakeem
    Participant

    Hi,

    Test with WP default theme.
    The shop listing work fine.
    It seems to be a compatibility issues between woodmart and wpml multilingual.

    Please check the link below.

    #340116

    Artem Temos
    Keymaster

    Please, send us your admin access so we can switch between themes and compare the results.

    Kind Regards

    #340142

    nhakeem
    Participant

    As below.

    Thank you in advance!

    #340215

    Artem Temos
    Keymaster

    As we can see, products are the same with our theme and with default them.
    Default theme: https://gyazo.com/8aa1841dbda0431ed8d1730e6c7cf9eb
    WoodMart: https://gyazo.com/f95c45462f2a71a9951ecc13c78f08cf

    #340245

    nhakeem
    Participant

    Hi,
    Was there any change done by you?
    This wasn’t the case this morning.
    How do you suggest to make this same behavior appear on the production environment.

    #340256

    Artem Temos
    Keymaster

    No, we didn’t touch anything. Shop page products don’t depend on the theme. They are generated by WooCommerce.

    #340479

    nhakeem
    Participant

    I’m just sharing this in case someone faced a similar issue.
    The product duplication (each product showing in both languages on shop page) was caused by Elastic Search Plugin. Deactivating plugin resolves the issue.

    Regarding the categories counter widget on the sidebar, it works fine when selecting “Order by Name”. However, it doesn’t show all categories when selecting “Category order”. Which is fine by me. But you might want to check this behaviour.

    Attachments:
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    #340589

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Feel free to contact us if you have any further questions.

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