Home Forums WoodMart – Premium Template Problems cannot solve with theme

This topic contains 9 replies, has 2 voices, and was last updated by Aizaz Imtiaz Awan Aizaz Imtiaz Awan 5 months ago.

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  • #207753

    spongebobsmum
    Customer

    I have a few issues i cannot fix with the theme.

    I want to give details as to the website but I dont want to share sensitive information on a public forum.

    Can we do team viewer? how can i receive help on this.

    Private Content Hidden
    #207755

    spongebobsmum
    Customer

    i cant upload my word document with my issues and screenshots, it says its too big. its only 800kb. i cant split the document as it contains all points and attached screen shots

    #207797

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

    1) You need to install and use the loco translate plugin to translate the text. You can watch the video in our detailed documentation in the following link:

    https://www.youtube.com/watch?v=D3NsDdMzsls

    3) Unfortunately, there is no option in Theme Settings to apply restrictions to the products as you described. Because the products are WooCommerce functionality and our theme doesn’t influence them.

    2,4,5) Please make sure that you have added some relevant screenshots of the specific areas to check it myself and help you out accordingly.

    You can upload the images online and then add the links in the message. e.g https://imgbb.com/

    Best Regards.

    #208254

    spongebobsmum
    Customer

    Hi I have attached a link below to the problems with the screen shots prepared by our developer as you requested. Its 1 document. Look forward to hearing from you.

    Private Content Hidden
    #208354

    Hello,

    I saw the screenshots you attached in the document.

    1) Please add some product categories to the categories menu from Appearance >> Menus >> Edit Categories Menu.

    Screenshot for Clarification: https://ibb.co/VB2bS0h

    And make sure that each category has products assigned to it.

    2) To add categories in the shop sidebar you need to Go to Appearance >> Widgets >> Shop Page widget area.

    Screenshot for Clarification: https://ibb.co/ckBjVFC

    4,5) For the logo please add the logo to the website and provide the URL to check it myself and help you out accordingly.

    6) To Enable mobile bottom navbar you need to Go to Theme Settings >> General.

    Screenshot for Clarification: https://ibb.co/dDnDnWS

    Best Regards.

    #208617

    spongebobsmum
    Customer

    Thank you very much for your kind words, and detailed explanations. We very much appreciate you down here.

    I have provided a link below for you to view the logo. the logo at the top of the page is very poor quality, yet the same logo file attached at the bottom of the page it displaying perfectly.

    We wish to correct the logo quality at the top of the page.

    In reference to 6 (the sticky bar for mobiles) I wish to modify which buttons and their respective icons are showing. Also I will be adding my own custom built page into the site under the same domain. I would like to know how to copy its code into this custom page so when its also viewed on mobiles it can be used.

    Private Content Hidden
    #208618

    spongebobsmum
    Customer

    Please do browse the pages and you will see the logo presentation at the top is not consistent, size appears different on various pages. I would like it to remain the same for all please.

    #208627

    spongebobsmum
    Customer

    Additionally, despite making all of my customisation’s and categories products, etc etc. When anyone outside tried to view the live site, it still displays to them the default them as if no customisations have been made to the site.

    Yet when I login to wordpress I can see my customised theme.

    Why is it not showing our site with all the changes we have made to the public?

    Thank you again

    #208769

    spongebobsmum
    Customer

    Hi i have not received any response. Also another problem has occurred, the site is broken when adding www. to the domain setting in wordpress – settings – general. None of the icons or correct fonts show properly.

    If i revert to http:// and remove the www. everything works

    How can this be fixed

    the site only displays correctly if the www. is not set in the url for the website.

    #208844

    Hello,

    1) I have visited your website and it seems that you have used logo image that is large. You need to resize it to 100-150px in width and reupload to your header.

    2) To change the buttons in the mobile bottom navbar you need to Go to Theme Settings >> General >> Mobile Bottom Navbar.

    Screenshot for Clarification: https://ibb.co/f1YXWtH

    3) The Changes you made to the shop are displayed on the frontend. Please clear cache and check back.

    Screenshot for Clarification: https://ibb.co/z4GYKXB

    If you are trying to ask anything else then provide with some relevant screenshots of the specific area to check it myself and help you out accordingly.

    4) After changing the URLs of the website you need to Regenerate CSS from WoodMart >> CSS Generator.

    Best Regards.

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