Home Forums Basel – Premium Template Problems to update the theme, again

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This topic contains 3 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 week, 5 days ago.

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  • #213247

    re_fom
    Customer

    Hi,

    For the first time that I tried to update the theme, I received an error message. The solution was to reinstall manually the theme.

    Now I’m trying to do it again, update from 5.2.0 to 5.3.0. and again I’m receiving an error message.

    Please, what’s going on? is it my hos service?

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    regards,

    Emanuel

    Private Content Hidden
    #213361

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #214306

    re_fom
    Customer

    Hi,

    It is a really difficult thing to do. We have 22 active plugins in total.

    But I did a research and I will explore the possibility of a problem with our host.

    Regards,

    Emanuel

    #214409

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

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