Problems with Icons and

hi,
I have a problems with Infobox, the icon-image is not displaying.
Please see the video
https://www.loom.com/share/8378aaba7b9746b1818955d98401ba0c

Thank you
for your help

[Luke Nielsen]

Hello,

It seems that the authentication is enabled on your server. You need to contact your provider and ask to disable this option and recheck the issue.

Kind Regards

• This reply was modified 1 year, 4 months ago by Luke Nielsen.

Hi Luke,

Could you explain please as I am not sure what to ask for.
As well i Have updated to Elementor Pro version.
Does it matter in this case?

Also I have a problem now with Elementor Database Updating

I have got this error
“There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.”

I have got below email
——————————————
“Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Hitek.

First, visit your website (https://aquacoolers.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://aquacoolers.co.uk/wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe&elementor_updater=continue&_wpnonce=e97d4ea1d2) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://aquacoolers.co.uk/wp-login.php?action=enter_recovery_mode&rm_token=rY8PCz2QvzrkW8XMTx6IYU&rm_key=wu3sS1qbkWTpdHQq2fz4sx

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active theme: Hitek Child (version 1.0.0)
Current plugin: (version )
PHP version 8.0.0rc1

Error Details
=============
An error of type E_ERROR was caused in line 276 of the file /home/storm/sites/aquacoolers-co-uk/public/wp-content/themes/xts-hitek/framework/integration/elementor/elements/title/class-title.php. Error message: Uncaught Error: Call to undefined function XTS\Elementor\xts_get_typography_map() in /home/storm/sites/aquacoolers-co-uk/public/wp-content/themes/xts-hitek/framework/integration/elementor/elements/title/class-title.php:276
Stack trace:
#0 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(2327): XTS\Elementor\Title->register_controls()
#1 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls()
#2 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
#3 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
#4 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(2414): Elementor\Controls_Stack->get_controls()
#5 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(1107): Elementor\Controls_Stack->sanitize_settings()
#6 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(531): Elementor\Controls_Stack->get_data()
#7 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/widget-base.php(724): Elementor\Element_Base->get_raw_data()
#8 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Widget_Base->get_raw_data()
#9 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Element_Base->get_raw_data()
#10 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/document.php(966): Elementor\Element_Base->get_raw_data()
#11 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(569): Elementor\Core\Base\Document->get_elements_raw_data()
#12 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(182): Elementor\Modules\Usage\Module->save_document_usage()
#13 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(295): Elementor\Modules\Usage\Module->after_document_save()
#14 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/upgrade/upgrades.php(654): Elementor\Modules\Usage\Module->recalc_usage()
#15 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/upgrade/upgrades.php(31): Elementor\Core\Upgrade\Upgrades::recalc_usage_data()
#16 [internal function]: Elementor\Core\Upgrade\Upgrades::_on_each_version()
#17 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(274): call_user_func()
#18 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(178): Elementor\Core\Base\Background_Task->task()
#19 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(133): Elementor\Core\Base\Background_Task->handle()
#20 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(308): Elementor\Core\Base\Background_Task->handle_cron_healthcheck()
#21 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#22 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/plugin.php(517): WP_Hook->do_action()
#23 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(93): do_action()
#24 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task-manager.php(68): Elementor\Core\Base\Background_Task->continue_run()
#25 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task-manager.php(83): Elementor\Core\Base\Background_Task_Manager->continue_run()
#26 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/db-upgrades-manager.php(240): Elementor\Core\Base\Background_Task_Manager->__construct()
#27 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/plugin.php(741): Elementor\Core\Base\DB_Upgrades_Manager->__construct()
#28 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/plugin.php(641): Elementor\Plugin->init_components()
#29 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(308): Elementor\Plugin->init()
#30 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#31 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/plugin.php(517): WP_Hook->do_action()
#32 /home/storm/sites/aquacoolers-co-uk/public/wp-settings.php(617): do_action()
#33 /home/storm/sites/aquacoolers-co-uk/public/wp-config.php(78): require_once(‘…’)
#34 /home/storm/sites/aquacoolers-co-uk/public/wp-load.php(50): require_once(‘…’)
#35 /home/storm/sites/aquacoolers-co-uk/public/wp-admin/admin.php(34): require_once(‘…’)
#36 {main}
thrown”

——————————————

Thank you very much
Shamack

Hello,

Sorry for the misunderstanding. The authentication on your server affects the SVG images so the best way to solve it is to disable the authentication on your server. You need to contact your provider and ask to disable it and then recheck the issue.

As for the error from Elementor, could you please check this issue with the default WordPress theme like WooCommerce Storefront?

Kind Regards

Hi,

I have switched Storefront and it helped, I have managed to update Elementor Database
“Elementor Data Updater – The database update process is now complete. Thank you for updating to the latest version!”
Does it mean that Hitek has some problem?

In regards to authentication. I am contacting my host.

Thank you
Shamack

Hello,

Yep, most likely the issue in the theme, so in case the issue will be repeated, please let me know and I will investigate it.

Thanks for your time and have a great day.

Kind Regards

Hi,

there was an Elemntor update available. I have updated and again I have experienced an error when tried to update Elementor Database. Update has worked after switching to Storefront Theme.

Here is the message I got.

“Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Hitek.

First, visit your website (https://aquacoolers.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://aquacoolers.co.uk/wp-admin/admin.php?page=elementor&elementor_updater=continue&_wpnonce=5f9f578ed2) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://aquacoolers.co.uk/wp-login.php?action=enter_recovery_mode&rm_token=hK8MWukZUiSE12UvyxfcWD&rm_key=M9c0qF8Y5MZRvJGBnfyUu1

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active theme: Hitek Child (version 1.0.0)
Current plugin: (version )
PHP version 8.0.0rc1

Error Details
=============
An error of type E_ERROR was caused in line 276 of the file /home/storm/sites/aquacoolers-co-uk/public/wp-content/themes/xts-hitek/framework/integration/elementor/elements/title/class-title.php. Error message: Uncaught Error: Call to undefined function XTS\Elementor\xts_get_typography_map() in /home/storm/sites/aquacoolers-co-uk/public/wp-content/themes/xts-hitek/framework/integration/elementor/elements/title/class-title.php:276
Stack trace:
#0 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(2327): XTS\Elementor\Title->register_controls()
#1 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls()
#2 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
#3 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
#4 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(2414): Elementor\Controls_Stack->get_controls()
#5 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/controls-stack.php(1107): Elementor\Controls_Stack->sanitize_settings()
#6 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(531): Elementor\Controls_Stack->get_data()
#7 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/widget-base.php(724): Elementor\Element_Base->get_raw_data()
#8 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Widget_Base->get_raw_data()
#9 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Element_Base->get_raw_data()
#10 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/document.php(966): Elementor\Element_Base->get_raw_data()
#11 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(569): Elementor\Core\Base\Document->get_elements_raw_data()
#12 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(182): Elementor\Modules\Usage\Module->save_document_usage()
#13 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/modules/usage/module.php(295): Elementor\Modules\Usage\Module->after_document_save()
#14 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/upgrade/upgrades.php(654): Elementor\Modules\Usage\Module->recalc_usage()
#15 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/upgrade/upgrades.php(31): Elementor\Core\Upgrade\Upgrades::recalc_usage_data()
#16 [internal function]: Elementor\Core\Upgrade\Upgrades::_on_each_version()
#17 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(274): call_user_func()
#18 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(178): Elementor\Core\Base\Background_Task->task()
#19 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(133): Elementor\Core\Base\Background_Task->handle()
#20 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(308): Elementor\Core\Base\Background_Task->handle_cron_healthcheck()
#21 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#22 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/plugin.php(517): WP_Hook->do_action()
#23 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task.php(93): do_action()
#24 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task-manager.php(68): Elementor\Core\Base\Background_Task->continue_run()
#25 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/background-task-manager.php(83): Elementor\Core\Base\Background_Task_Manager->continue_run()
#26 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/core/base/db-upgrades-manager.php(240): Elementor\Core\Base\Background_Task_Manager->__construct()
#27 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/plugin.php(741): Elementor\Core\Base\DB_Upgrades_Manager->__construct()
#28 /home/storm/sites/aquacoolers-co-uk/public/wp-content/plugins/elementor/includes/plugin.php(641): Elementor\Plugin->init_components()
#29 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(308): Elementor\Plugin->init()
#30 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#31 /home/storm/sites/aquacoolers-co-uk/public/wp-includes/plugin.php(517): WP_Hook->do_action()
#32 /home/storm/sites/aquacoolers-co-uk/public/wp-settings.php(617): do_action()
#33 /home/storm/sites/aquacoolers-co-uk/public/wp-config.php(78): require_once(‘…’)
#34 /home/storm/sites/aquacoolers-co-uk/public/wp-load.php(50): require_once(‘…’)
#35 /home/storm/sites/aquacoolers-co-uk/public/wp-admin/admin.php(34): require_once(‘…’)
#36 {main}
thrown
“

Hello,

Ok, can I update the Elementor on your side?

I look forward to hearing from you.

Kind Regards

[Author]

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