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Problems with product pages after update woocommerce

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #36263

    Panaleraencasa
    Participant

    Hi, after updating woocommerce i found 4 problems:

    – Random categories appear on the top of the products grid.
    -“Uncategorized” has been created automatically as a category and its showed on categories and i cant delete it.
    – Email of the order is not showed on the dashboard when listing the orders.
    -Cant open a order “on hold”

    #36264

    Panaleraencasa
    Participant

    I read that i have to update the theme but i dont know how, i download the last version but when installing again the theme i get this message:

    Instalando el tema…

    La carpeta ya existe. /panaleraencasa/wp-content/themes/woodmart/

    La instalación del tema ha fallado.

    #36299

    Artem Temos
    Keymaster

    Hi,

    Please, update the theme to the latest version firstly. To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
    Also, we suggest you make a backup of all your files before any update.
    Here is a video tutorial that should help you https://www.youtube.com/watch?v=KX2bMOv6TLU

    Regards

    #36416

    Panaleraencasa
    Participant

    Thanks, i never update the theme, i bought it recently.

    Good advise to backup; but when i go to Tools; Export y get thiss message when trying to export all the site:
    500 Internal Server Error
    An error occurred while processing this request.

    Website owner? Check your code and/or debug log. If you need assistance, contact support.

    Thanks for your repply

    #36460

    Artem Temos
    Keymaster

    500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    #36508

    Panaleraencasa
    Participant

    OK, is there anyway to make a backup of the site?

    #36513

    Artem Temos
    Keymaster

    You should be able to backup all your website on the server. This function is not related to our theme.

    #36561

    Panaleraencasa
    Participant

    I alredy do that, that plugin says

    This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

    Its ok?

    #36570

    Artem Temos
    Keymaster

    What plugin do you mean?

Viewing 9 posts - 1 through 9 (of 9 total)