Problems with Wp Bakery and WPML

Hi Xtemos-team,

hope you know the issue of missing wp bakery css after translating content.
It works very well but after a unknown issue the css like background image for row is missing.

E.g.
https://www.baust.de/unternehmen/
team photo is not loading on ENG page
https://www.baust.de/en/company/

If you google: wpml custom_css you find a lot of topics but no solutions:
https://wpml.org/forums/topic/generated-css-of-wp-bakery-page-builder-is-not-showing-in-translations/
https://wpml.org/forums/topic/wpml-strings-and-wp-bakery-page-builder/

If i disconnect the translation (attachment) it works but after i connect it with german page as translated content it wont work.

Very strange and the support of wpml is so bad.

Hope you can help us.

Florian

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Hello,

It seems to be a WPML issue that not related to our theme. The first topic you sent seems to be resolved so you can try to apply the same solution on your website too.

Kind Regards

We test everything but it wont work. Very strange.

Do you have any idea?

Please, send us your admin access so we can check what is wrong there.

Do you find something?

We are waiting for admin access to check the problem.

Sorry, i missing click on send^^

We visited both links provided in the first reply and they seem to be identical and working correctly. What steps should we perform to reproduce the issue?

No the company pages in DE & ENG have differences in css of wp bakery.
Its only one example.

The background-image wouldnt be loaded.

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It seems to be some issue with WPML and we don’t have a solution to this, unfortunately. We suggest you to create a topic on their support system and ask them to check this from their side. It is not something that we, as theme authors, may fix.

Ok, i think so.
Its a problem since the last updates and many many users have this problem, but wpml support is sooooo bad.

Sorry, but we really don’t have a solution to this. Anyway, WPML should at least check the problem from their side.

Hi Xtemos,

can you help us?
WPML support is really bad and its a global bug.
Do you know it and have another solution?

https://wpml.org/de/forums/topic/wp-bakery-css-style-auf-uebersetzten-seiten-nicht-moeglich/

Florian

Hello,

Please, send us your actual admin and FTP access. We will try to take a look again.

Kind Regards

Here are the logins.

Best example to test:
https://www.baust.de/unternehmen/
team photo is not loading on ENG page
https://www.baust.de/en/company/

We need your admin access also.

Sorry my mistake.

This field shouldn’t be copied or translated at all https://prnt.sc/tr8876
It is inactive because we see that you added special code to wpml-config.xml file.

Can you change it and test it?

We make some changes but nothing works.

With standard woodmart options it wont work i think.

If you google it, a lot of people have problems.

We have removed the code and it is still not active. Could you please test how is it active when you disable all external plugins and switch to the default theme?
Also, check how it works when you create a new page.

What do you mean with “it is still not active.”?
The background image team photo?

I’m talking about this field https://prnt.sc/tr8876
It is not possible to change it to “Copy once” or “Don’t translate”.

Where do you find it? Please send me a direct link.

What is the goal of this setting?

Isn’t it related to the .xml-function?

You can find it while editing the page https://gyazo.com/30811ffd193a7377e474a5a53fe5083a

Ok i put in the custom code from here
https://wpml.org/errata/same-css-copied-to-translated-page-with-visual-bakery-composer-builder/

in this field:
https://www.baust.de/wp-admin/admin.php?page=wpml-translation-management%2Fmenu%2Fsettings&sm=custom-xml-config

And it seems to work now.

This is the fix i think.

Please make a help article for other customers, because its a really big problem.

But it should work without any code. We don’t know why it is different on your website.

We have another installs and it wont work without WPML Translation Management and the custom xml like https://wpml.org/errata/same-css-copied-to-translated-page-with-visual-bakery-composer-builder/

We would test the new update if it works.

Do you test it on a fresh install on your demo?

Yes, it works correctly on our side.

What plugins do you have installed of wpml?
String Translation and Translation Management too or online WPML Core?

Currently, we don’t have WPML installation so we can’t advise. But we usually install their required stack of plugins.

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