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Product categories bug
- This topic has 19 replies, 3 voices, and was last updated 4 years, 8 months ago by
Artem Temos.
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AuthorPosts
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June 8, 2020 at 1:41 pm #201752
ruipdguerraParticipantWhen i create a masonry first wide with my categories, they doesnt show like it is supposed. But i duplicate this row, one of them shows correctly.
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You must be logged in to view attached files.June 8, 2020 at 2:38 pm #201768
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please try to upload the images of the same size as we use on our demo https://prnt.sc/svygm6 and https://prnt.sc/svyh0f
Best Regards
June 9, 2020 at 10:53 am #202001
ruipdguerraParticipantThe issue persists.
June 9, 2020 at 2:24 pm #202116
Elise NoromitMemberHello,
Here the size of your first image: https://prnt.sc/swm4nh and here is the second https://prnt.sc/swm58i
Try first: https://prnt.sc/swm5to and all the others: https://prnt.sc/swm6ph
Best Regards
June 9, 2020 at 2:34 pm #202123
ruipdguerraParticipantBut something is not right.. all images have the same size as you told. But on the website, for some reason the witdh is added to the HTML, check screenshot
Attachments:
You must be logged in to view attached files.June 9, 2020 at 10:11 pm #202185
Elise NoromitMemberHello,
In order to implement the Masonry grid the first image should be twice bigger than other ones. Please check the screens.
Best Regards.
June 9, 2020 at 11:40 pm #202199
ruipdguerraParticipantI’m sorry, but this sounds like a miss communication.
I have the image size as you requested in the first reply. Also, I have gave you access to the backoffice.
Did you login and check what I have said?Because it’s super easy, just login, go to the home page and just duplicate the row with the product category (it’s the second row) and you will see for yourself.
June 10, 2020 at 11:16 am #202337
Elise NoromitMemberHello,
Please provide your FTP access so that we could check deeper.
Best Regards
June 11, 2020 at 7:12 pm #202766
ruipdguerraParticipantAny update?
June 11, 2020 at 9:15 pm #202785
Elise NoromitMemberHello,
Please provide your FTP access so that we could check deeper.
Best Regards
June 11, 2020 at 9:20 pm #202790
ruipdguerraParticipantCheck the private content
June 12, 2020 at 7:01 am #202861
Elise NoromitMemberJune 12, 2020 at 7:58 am #202880
ruipdguerraParticipantOk, check again
June 12, 2020 at 8:39 am #202899
Elise NoromitMemberHello,
Still the same: https://prnt.sc/sye73p I took the password from the last message.
Best Regards
June 12, 2020 at 8:43 am #202901
ruipdguerraParticipanttry again please, check private content
June 12, 2020 at 3:37 pm #203018
Elise NoromitMemberHello,
Please check the second Product Category element displays properly Masonry grid. You just need to select another image size for small images.
You have created HTML blocks for categories menu and you use Woocomerce Product element. Please use Product Grid/Carousel element of WoodMart https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/
Best Regards
June 12, 2020 at 3:42 pm #203019
ruipdguerraParticipantDid you test?
We had 2 equal blocks (same images, same categories, etc).
I just removed the first block (since you said the second was correct). Now check it.
Can you please follow this steps?
step 1: enter home page
step 2: duplicate the row with the product categories
step 3: save and refresh home page and see
step 4: remove the first row with the product categories
step 5: save and refresh home pageJune 13, 2020 at 7:29 pm #203206
Elise NoromitMemberHello,
Sorry for delay. We need more time to find out the reason. I have tested. I see when we duplicate the row, the Product category element works properly, when I delete the duplicated row, it gets back to incorrect view.
Best Regards
June 14, 2020 at 3:44 pm #203364
ruipdguerraParticipantSure, take your time
June 15, 2020 at 6:54 am #203472
Artem TemosKeymasterHello,
You are using standard WooCommerce Products element for your categories HTML blocks http://prntscr.com/szviz8
http://prntscr.com/szviom
http://prntscr.com/szviuoYou need to remove them and replace with our theme’s Products element instead. Do this for all HTML blocks with this element and it should solve the problem.
Kind Regards
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