Product categories bug

When i create a masonry first wide with my categories, they doesnt show like it is supposed. But i duplicate this row, one of them shows correctly.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please try to upload the images of the same size as we use on our demo https://prnt.sc/svygm6 and https://prnt.sc/svyh0f

Best Regards

The issue persists.

Hello,

Here the size of your first image: https://prnt.sc/swm4nh and here is the second https://prnt.sc/swm58i

Try first: https://prnt.sc/swm5to and all the others: https://prnt.sc/swm6ph

Best Regards

But something is not right.. all images have the same size as you told. But on the website, for some reason the witdh is added to the HTML, check screenshot

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Hello,

In order to implement the Masonry grid the first image should be twice bigger than other ones. Please check the screens.

Best Regards.

I’m sorry, but this sounds like a miss communication.

I have the image size as you requested in the first reply. Also, I have gave you access to the backoffice.
Did you login and check what I have said?

Because it’s super easy, just login, go to the home page and just duplicate the row with the product category (it’s the second row) and you will see for yourself.

Hello,

Please provide your FTP access so that we could check deeper.

Best Regards

Any update?

Hello,

Please provide your FTP access so that we could check deeper.

Best Regards

Check the private content

Hello,

Please check the access we cannot log in https://prnt.sc/syckiv

Best Regards

Ok, check again

Hello,

Still the same: https://prnt.sc/sye73p I took the password from the last message.

Best Regards

try again please, check private content

Hello,

Please check the second Product Category element displays properly Masonry grid. You just need to select another image size for small images.

You have created HTML blocks for categories menu and you use Woocomerce Product element. Please use Product Grid/Carousel element of WoodMart https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/

Best Regards

Did you test?

We had 2 equal blocks (same images, same categories, etc).

I just removed the first block (since you said the second was correct). Now check it.

Can you please follow this steps?
step 1: enter home page
step 2: duplicate the row with the product categories
step 3: save and refresh home page and see
step 4: remove the first row with the product categories
step 5: save and refresh home page

Hello,

Sorry for delay. We need more time to find out the reason. I have tested. I see when we duplicate the row, the Product category element works properly, when I delete the duplicated row, it gets back to incorrect view.

Best Regards

Sure, take your time

Hello,

You are using standard WooCommerce Products element for your categories HTML blocks http://prntscr.com/szviz8
http://prntscr.com/szviom
http://prntscr.com/szviuo

You need to remove them and replace with our theme’s Products element instead. Do this for all HTML blocks with this element and it should solve the problem.

Kind Regards

[Author]

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