Product Descripton on mobile empty until we touch it

Hello, I have a problem with the product description that I scroll to on the product page from the mobile phone. It is only when I touch it with my finger that I see the description, I tried clearing the cache and turning off the plugin and it still shows this problem. Attach a picture

Attachments:

You must be logged in to view attached files.

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

here you go

Hello,

I see that you have some 3rd party plugins and customizations in the child theme, in this case, I suggest you disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem. If it works with the plugins well, enable the child theme then and recheck the issue.

Let me know the result.

Kind Regards

i did this
i disable all plugins and its still not working..
this is staging website :
https://woocommerce-1236796-4452490.cloudwaysapps.com/

Hello,

Please clarify the general access details to the site: https://prnt.sc/K4ar1Hdw1dqt, the attached credentials is not working for that “Sign in” alert.

Kind Regards

sorry
this is one :

Hello,

Please navigate to WoodMart -> Patcher and apply the 555142 patch to fix the issue.

Then check the issue again and let me know.

Kind Regards

Still not working..

Hello,

I have applied the patch for the staging site and there it works well: https://prnt.sc/9lh0hnU3dVBb, most likely it’s a cache issue, so please clear the browser/site/mobile/server caches and recheck the issue.

Kind Regards

on staging yes its work.
on my love site its not
i also try to disable cash plugin and log in from incognito mode.
not working ..

What is your suggestion ?

Hello,

Sorry for the delay.

Try to clear the server cache as well, if it does not help you, confirm the permission to disable 3rd party plugins on the live site.

Thank you for your time.

Kind Regards

[Author]

Posts